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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pass on This One The room was a complete disaster - stains everywhere, dirty linens, missing pillows, missing tv remote, no shower curtain, mold in the bathroom. The location seems to be very unsafe (excessive loitering).
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations and for any inconvenience caused during your visit. Please be assured that we take your feedback seriously and are fully committed to immediately addressing the issues you encountered. Our team is working hard to ensure that the Linen is thoroughly cleaned, the suite is well maintained, and all necessary amenities are provided for your comfort. Our hotel premises ar... read more
Terrible
Business response:
Dear Rafael, Thank you for choosing us and sharing your brief comment. We appreciate your input and would love to learn more about your experience to ensure we meet or exceed your expectations in the future. If you have specific insights or suggestions, please share them with us. Your feedback is valuable, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management
would not stay there again
Business response:
Dear Raphaël, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Staff was very friendly but property was very rundown and dingy.
Business response:
Dear Pamela, We appreciate your feedback and are pleased to hear that our staff provided you with friendly service. However, we're sorry to learn that you found the property to be in a less-than-satisfactory condition. Please know that your comments will be taken into consideration as we continually strive to improve and enhance our facilities to provide the best possible experience for our guests. We hope to have the opportunity to host you again in the future with an improved stay.Sincerely,Hotel Management
The property was not up to standards. The walls and doors were dirty enough that my wife needed to scrubs the knobs and switches, The shower curtain bar was falling down, but they fixed that the second day. There were 2 broken drawers in the chest of drawers. People were yelling in the hall at 2am on multiple nights. The included breakfast was a plastic bagged muffin not the breakfast bar we have seen at other Extended Stay Americas
Business response:
Dear David, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations at the hotel. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and maintenance team to work and review the missed areas in your room and ensure they are checked thoroughly before delivering. Also, we regret the breakfast choices did not meet your expectations, and the remarks are shared with the concerned individuals for improvement.... read more
Though the staff were friendly, they were rarely at the desk. The room smelled upon check in. Upon getting the washclothes/towels to use, there was hair and stains on them, they were clearly not washed. I used my own wipes to clean the counters and alot of dirt/stains came off, so it was obvious that it hadnt been wiped. There we stains on the desk chairs, also making it obvious that they hadnt been wiped. The hotel looks very nice on the outside, but the inside couldnt be further from nice. It is VERY outdated and dingy loo... read more
Business response:
Dear TAUNA, Thank you for sharing your feedback about your recent stay. We appreciate you being our guest. We are glad your stay with us was enjoyable on some levels, especially our friendly service, but we are sorry you felt our property needed updating. Also, we are very disappointed if we overlooked some housekeeping areas in your room. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we will share these notes with the appropri... read more
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.