This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
Dear Orsy, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Most of the room was run down. Furniture marked from years of use. Curtains didn't cover the window. It was clean but the wear of the room made it feel unclean.
Business response:
Dear Michael, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Your feedback regarding our accommodations will be shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will continue providing outstanding hospitality and clean, comfortable rooms for our guests. We hope to welcome you again whenever y... read more
Pass on This One The room was a complete disaster - stains everywhere, dirty linens, missing pillows, missing tv remote, no shower curtain, mold in the bathroom. The location seems to be very unsafe (excessive loitering).
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations and for any inconvenience caused during your visit. Please be assured that we take your feedback seriously and are fully committed to immediately addressing the issues you encountered. Our team is working hard to ensure that the Linen is thoroughly cleaned, the suite is well maintained, and all necessary amenities are provided for your comfort. Our hotel premises ar... read more
Terrible
Business response:
Dear Rafael, Thank you for choosing us and sharing your brief comment. We appreciate your input and would love to learn more about your experience to ensure we meet or exceed your expectations in the future. If you have specific insights or suggestions, please share them with us. Your feedback is valuable, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management
would not stay there again
Business response:
Dear Raphaël, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Staff was very friendly but property was very rundown and dingy.
Business response:
Dear Pamela, We appreciate your feedback and are pleased to hear that our staff provided you with friendly service. However, we're sorry to learn that you found the property to be in a less-than-satisfactory condition. Please know that your comments will be taken into consideration as we continually strive to improve and enhance our facilities to provide the best possible experience for our guests. We hope to have the opportunity to host you again in the future with an improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,980 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.