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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never go again until they stop having disrespectful addicts, and homeless living there. I've been there twice. It's like a party to them. no reason to house. It's warm they should be moving on.
Business response:
Dear Edward, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
One Star. Would Not Recommend Not what I expected. Tried to get a place with a kitchen so I didn’t have to cook. No oven. No supplies, you have to ask the front desk for everything. They were never at the desk. We had to go down and get towels. A roach walked from under the phone. Sat on the edge of the bed and it lifted the opposite end up. Fridge was NASTY. Lights in bathroom dull and flickered. The mattresses in the dumpster when I pulled in concerned me cause they were wrapped in plastic like there was a bedbug problem. ... read more
Business response:
Dear Crystina, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you.We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing... read more
We did not stay. We checked in at 3. Then we went to the room and it smelled like rotten fish. We emediately cam back down to the front desk. At 4 an hour later we finaly talked to a front desk person, She had been awol do approximately an hour. She was rude and seemed frazzled. While we were waiting we saw a exterminator walking around. Some issues about roaches and bed bugs. At that point qe decided we did not want to stay and checked back out. Terrible experience.
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better imp... read more
Never again The whole stay was horrible, had to check in late due to delayed flight getting in and the front door was locked. There’s a phone to “use” for late check ins that did not work. The whole place smelled like an ashtray mixed with cleaning supplies. And the smell in our room was even worse. It was so late it wasn’t worth checking into a different hotel. But I wish we could have.
Business response:
Dear Guest, Thank you for staying with us and sharing your feedback. We are sorry for the inconvenience you encountered upon arrival. Further, we apologize if we overlooked some areas while servicing our property. While we know no explanation for these issues can change your experience, we will share your comments with the appropriate individuals and take the necessary measures to prevent future occurrences. We hope these isolated instances will not prevent you from choosing us again, as we are fully committed to redeeming y... read more
It was very dirty with mold filth in the tub wouldn’t dare take a shower. The appliances were dirty and very worn. Definitely would not recommend
Business response:
Dear Christina, Please accept our apologies for the issue with the bathroom during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.