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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing I was out the whole day I did not notice it until I came back to my room at 2 am that it was blood on the pillowcase I went to the front desk nobody was there
Business response:
Dear Jamie, please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We apologize that our team fell short of providing you with the excellent service we strive for daily. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. We are evalua... read more
I reserved a room for last saturday, when I arrived, they said they had no rooms,,,,,so sad
Business response:
Dear Mike, we are very sorry about the issues you experienced with your reservation and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely,Hotel Management
Place was filthy. Room was totally barren, not even a bathroom cup. Staff was never at the front desk. Anytime I wanted anyone, I had to pound on the counter and yell. Breakfast was a joke, stale muffin and a granola bar.
Business response:
Dear Malcolm, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Not recommended I missed my flight at BWI - 11:00 pm due to weather. I had a very difficult time even finding a room and this was the only one that came up due to cell service issues. It was 15 minutes from airport; very old; room was freezing when I got in; bed was terrible and no extra blankets. I had booked for 2 nights as my next flight out wasn't for 2 days. The next morning I got a flight that day, but paid for 2 nights. Very unhappy!!
Business response:
Dear Cathrine, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to host you whenever your travels bring you to the area. Sincerely, Hotel Management
I did not do my research well and unfortunately could not cancel or get a refund. I was forced to stay here. The only positive thing I could say was it was close to where I was working. The place is tired, very old, dingy. Both the carpet and linoleum floors were dirty and not cleaned from previous occupant. The fridge was rusty in a lot of places outside, the inside was okay. I did not feel safe leaving any uncovered/unsealed food in it. The space was all right. Despite many steam cleanings and repeated washings, there is s... read more
Business response:
Dear Celeste, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The place smells musty too much money for that place
Business response:
Dear Shelly, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
This was the dirtiest hotel I’ve stayed at in my entire life. The walls were filthy, there was mouse droppings on the floor. All around just dirty. It needs to be shut down. The walls are paper thin so you can hear the other hotel guest and the hallways smell like smoke.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.