Extended Stay America - Baltimore - Glen Burnie

Business response:

Dear John, Thank you for taking the time to share your comments. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management 

Business response:

Dear Ella, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Baltimore.Sincerely, Hotel Management 

Business response:

Dear Julio, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping and upkeep, and we sincerely apologize this was not your experience. We appreciate you informing us about your observations so we can address them with the concerned teams and ensure future guests are not similarly impacted. We hope you will allow us to host you again, as we welcome the opportunity to show you the seamless stay y... read more

Business response:

Dear Janel, Thank you for your review. We are glad you had a pleasant stay. Thank you for allowing us to be of service, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Edward, Although your rating does not reflect your generous review, we are glad you enjoyed the quietness of your stay and found our location convenient. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to Glen Burnie.Sincerely,Hotel Management 

Business response:

Dear Osberto, Thank you for connecting with us and sharing your valuable feedback. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the city.Sincerely,Hotel Management 

Business response:

Dear Brenda, We sincerely apologize for the situation you described. You are correct to expect a comfortable, clean environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management