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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place smells musty too much money for that place
Business response:
Dear Shelly, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
This was the dirtiest hotel I’ve stayed at in my entire life. The walls were filthy, there was mouse droppings on the floor. All around just dirty. It needs to be shut down. The walls are paper thin so you can hear the other hotel guest and the hallways smell like smoke.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Hallways smelled of cigarettes and stale booze. Room was basic,
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Nothing
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
It was a crime scene on entering with blood at entrance and police all over so initially was just bad but was not well kept and not cleaned
Business response:
Kofi, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Several of us stayed for a wedding. One-room had roaches and others were dirty. No complimentary amenities. I would not recommend
Business response:
Gary, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the issues you had with one of the guest rooms your group reserved. We will review this with our housekeeping team and with our pest control provider to make sure the problem is resolved. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It appears the hotel is taking in Low income displaced people. Breakfast was a granola bar. Room had only very small shampoo and soap. No coffee maker, no hair dryer, etc. Grounds around hotel very trashy, people hanging at front door drinking beer, sitting on curbing on phones all times of day and night. Paid as much for a room as we did in Las Vegas for a nice hotel with amenities. Check other area hotels
Business response:
Victoria, thank you for being our guest. We take pride in providing an exceptional stay for all our patrons, so we are sorry this was not your case. We regret not meeting your expectations with regard to the in-room amenities, grab-and-go breakfast and that you felt we did not merit the rate you paid. Your comments are noted as we are continually striving to ensure a perfect visit for every guest. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,980 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.