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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't! Just Don't Don't do it!, it's a flop house, kids, dogs and young adults running up and down the hallways. dirty hallways and steps(same trash Friday-sunday) music pumping all night. parking lot suspect as H*ll. they updated the rooms and they look ok, but the smoke free rooms still smell like smoke. all I can say is the worst collage dorm you could think of! the whole property is out of control! It was decent at one point.
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined to take appropriate actions. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
Nice room but noisy and disrespectful guests It was nice walking in until the frigerator started leaking water on the floor called front desk then all night kids and adults running through the hall till eventually front desk had to get involved
Business response:
Thank you for your review. We are sorry for the issue you had with the refrigerator. We also regret the noise problem you faced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Disappointing Stay Although the hotel appeared clean. I found cockroaches in my room in addition to the television and air conditioner not operating properly. Although they offered a new room. The room was not any better, as it smelled horribly of cigarette smoke.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues you encountered in your rooms. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
VERY DISAPPOINTING☹️ I reserved a a room with two queen beds but when i checked in i only had one bed. The front desk just gave us another room with a single bed and that was perfect!(easy fix) So i had two rooms under my name now. The new room she gave me smelled just like cigarettes.. it smelled awful but she gave me air freshener, wipes, and lysol so i could spray and wipe down the room for my liking.(it didn't help) but I really appreciated the gesture.... The next morning I woke up to someone trying to enter my room say... read more
Business response:
Please accept our apologies for the unpleasant stay you had with us, and we regret the disappointing service delivered by one of our front desk associates. Your feedback has been shared with the individual to be more diligent going forward ensuring that this is not repeated in the future. Also, we are sorry for the issues you mentioned. We value all your comments as we are always looking for ways to improve. We hope you and your family will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Insecure outdoor you don’t need your car key to enter the hotel anybody can just pull the door open and have access to any of our floors. They gave out personal information and billing to a third-party about me. Have black hair in the bathtub. The remotes phones etc. were sticky and Grammy. The phone didn’t work to call the front desk. No continental breakfast. They didn’t even have coffee for me to make in my room. I can go on and on and on.
Business response:
Judy, thank you for sharing your comments. We are extremely sorry for the issues you faced which ruined your stay. It is disappointing to read the instances you mentioned, and we have shared our shortcomings with the appropriate team members to take corrective measures. We would also like to assure you that every confidential information is secured with us, and we are committed to ensuring a safe environment for our guests. Please consider coming here again so we can replace this memory with a pleasant one. Sincerely, Hotel ... read more
Very dirty. The hallways, outdoor areas etc were all dirty. The floors in the room were dirty
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, a... read more
I booked a queen suite and got a room with 2 double beds! I called very upset and the rep didn’t get anything resolved for me. I was disconnected and she didn’t even call me back. I didn’t get to sleep with my boyfriend because the bed wasn’t big enough so we slept separately! Not happy with service from hotels.com. I received no discount for the error no apology. I’m so disappointed!!!!!!
Business response:
Marcia, thank you for posting a review of your stay. We sincerely apologize for the mix-up with your reservation and for not being able to resolve the problem to your satisfaction. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Alicia, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,937 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.