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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible, dirty, and disappointed. This hotel was extremely dirty trash was left lying around outside. Their where places in the hotel where people spilled something and was left for the duration of my stay. The room itself was a nice layout but still was dirty. I developed pink eye from my stay and when I wanted to leave I had to battle a large cockroach in order to leave my room. I would not recommend this hotel to anyone. They said they had a Continental breakfast that concussed of oatmeal and coffee. Hotel had a great lo... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
I reserved a non-smoking room but when I got there they did not have any non-smoking rooms available. So I was given a smoking room. The condition of a smoking room is awful. The smell is ridiculous. There was a leak around the toilet and a puddle in the bathroom when I arrived. This was a two star at best I would probably save one and a half star.
Business response:
James, thank you for your candid review. We apologize for the inconvenience you had due to smoke smell as well as the cleanliness issues in your bathroom. I will share your concerns with my housekeeping team in an effort to improve our service and facilities going forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
On behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Bed was clean,but floors were dirty. The property had poorly monitored property. There was violence,a woman was dragged out by her boyfriend. There was a old gray haired flasher, and no creamer because it was smashed by customer. The bed have me back pains, and I'm handy cap. The location was great! I would has ask for another room but they were sold out.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Never again! Rooms smelled musty and families were virtually living there. Wouldn't advise it for the overnight or weekend traveler.
Business response:
Sid, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
this was the worst extended stay america i have ever stayed in . i have pictures that i will send to the manager and corporation . . This place is absolutely nasty and dirty along with the bugs . I ended up checking out after the first night and went to pay for someplace else .
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Booked a non smoking room, got put in a smoking room and told nothing else was available. The smell was horrible. All of my clothes were permeated with the smell of cigarettes. Smelled like this for work and when I got home everything got put in the washer immediately. I could barely stand to be in the room. When I checked in the lady told me she was only one of two people working the whole place and she complained of being there 2 hours past her shift.
Business response:
Jake, thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Dissatisfied Overall my experience at this extended stay America in glen burnie was disastrous first they gave my room away that I made a reservation for and paid for without any notification I was on the third floor soon as you step of off the elevator it reeks of cigarette smell in the hall way, the room also smelled of cigarettes they do not offer complimentary breakfast they will supply you with coffee and muffins I believe people also reside at the extended stay there were a couple of shades looking people who I definit... read more
Business response:
Yolanda, it is disappointing to read your comments concerning your visit at our hotel. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Filthy, Dingy and Grubby. One word...gross.
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 2,004 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.