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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the nastiest hotel I have every stayed in in my life !! And I am a world traveler ! If this was not an emergent trip ( for a funeral) and I hadent had to drive hours with only 2 hours of sleep and had my 3 year old with me who was exhausted as well I would have never stayed . Smells like smoke as soon as you walk in !!!!!!! Trucks everywhere !!!!! As in a “truck stop “ hotel! Enough said right there and everything ! I mean EVERYTHING IN THIS HOTEL IS DIRTY !!!! Even after my husband watched them clean the room is sti... read more
Business response:
We know a well-maintained room sets up the tone for an excellent stay and apologize for the housekeeping issue you encountered while you were here. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem aren’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
I'm sorry I did not like the cleanliness, the room with dirty sheets smelling badly, dirty bathroom with old users hair, water shower did not heat, room floor very dirty, did not have the courage to take off my socks, attendants did the work of them, more could be better and friendlier, I stayed at the same hotel in Miami, and it was TOTALLY different everything in great condition, everything REALLY CLEAN AND PEOPLE WITHOUT PRECISE AND SIMPATIC!
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Nomore Extended Stay Trash under the bed, no remote for tv and internet was terrible couldn't watch Netflix, would have to pay for normal internet use. Smh
Business response:
Anthony, thank you for your review. Please accept our apologies for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We’re sorry also for the slow Wi-Fi connection you experienced. We have discussed your feedback with the concerned team, and they are rectifying the issue with the internet. We hope to... read more
The toilet backed up the fridge was loud the remote was dirty.
Business response:
Thank you for choosing us! We are disappointed to know you had issues with the issue in your room. Our goal is to always provide a comfortable experience and we apologize that we fell short. Thank you again for being our guest and for your patience. We hope to see you again soon. Sincerely, Hotel Management
The smell of weed was wafting through the hallways. Floors were filthy. Complimentary breakfast was watery coffee and packaged snacks. No ice maker available. Seedy sports bar across the street. Dumping ground for people down on their luck.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Smoke infested and dirty Requested a non-smoking room and the only thing they had available was smoking. There was food left in the refrigerator in our room. Sheets were never changed from the previous guest. Dirt was in between the sheets. Had to leave the windows open all night. The manager was very polite and moved us to another room. Still bad with the odor but she went out of her way to accommodate us.
Business response:
Lynn, thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Roaches! Very disappointed. The place was filthy. We would not have stayed but we had no choice. We didn't even feel clean after showering. Wish we had our money back and driven home to Easton Md.
Business response:
Amily, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding the cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Run down and dirty. No staff anywhere. Front desk downs laundry while checking you in
Business response:
Karen, thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback for the cleanliness issue and poor service you received from our associates has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Disappointing Room was dirty (bathroom not cleaned properly). Slime on refrigerator door and handle. I was charged by the hotel on check-in even though I prepaid through hotels.com. Weekend front desk staff are unable to rectify this. The claim of 'free wifi' is deceptive since the free service is so slow as to be nearly useless. Paid wifi (about $18 for a week) is unreliable as well. No real lobby area. No fitness center. Breakfast minimal.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the holdback into your account. Depending on your banking institution... read more
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 2,004 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.