This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
I know that this hotel only offers to clean room once a week, but this room room was too smelly and dirty. We have to clean our own room as soon as we got there. They are supposed to at least to clean and deodorize the room before the guest get there, kitchen utensils where dirty, bed linen burnt, the mattress had blood stains, carpet very dirty, the bathroom dirty. We had to buy our own cleaners. When we complaint with the front desk attendance, she try to help te best she could, but she was the only one for the whole hotel... read more
Someone set kitchenette on fire and noone told us what was going on. Had my family there
Business response:
Amber, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Reserved non smoking. When I checked in they only had smoking available. Too late to find another hotel. Room smells like an ashtry.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Dirty, had ants everywhere Will never stay at another extended stay again! Staff was not very friendly or corporate.
Business response:
Lee, thank you for being our guest. Please accept our apologies for the inconvenience you encountered with regard to the cleanliness of your room and the poor service provided by our staff. Your feedback is important for us, and it will be used as a training tool to improve our service levels and ensure our guests are treated well going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Patrick, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Basically clean but bugs in the room - ants on my bathroom rug and a beetle on the ceiling over my bed. No matter what I d
Business response:
Brenda, thank you for posting your review. We apologize for the inconvenience you encountered with the cleanliness of your suite. We have room inspection procedures in place to prevent these types of issues from happening, but it appears we dropped the ball in your case. We are working with our housekeeping team to ensure we are more careful going forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
It’s a no. We walked in and automatically wanted a refund. There was two beds one had red stain on the cover (I didn’t know if it was blood or Lip skin) The other bed had burnt holes on the covers from cigarettes. It smelled horrible (from smoking cigarettes) the refrigerator was so dirty on the outside, we eat our food and tossed the leftover out. We didn’t want to see the inside. The worst hotel I have ever stayed in.
Business response:
Candace, thank you for staying at our hotel. We apologize for the cleanliness issue you experienced and regret the inconvenience this caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,980 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.