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Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend The front desk staff was nice and accommodating...housekeeping staff nonexistent (never cleaned our room)...overall feel of the hotel was sketchy. We moved to a different hotel after day 2 of a 4 night stay.
Business response:
Michelle, thank you for taking the time to share your feedback. We apologize for the less than expected stay you had and for the inconveniences you encountered while here. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. However, we are sorry this wasn't informed to you at the time of check-in. We hope to have the opportunity to host you again so that we can ma... read more
Hotel Review I had issues reaching the front desk. I called three separate times and no one answered. The room itself was decent but it smelled. The hotel itself also smelled. Also did not enjoy the fact that I and my boyfriend got abruptly woken up by the fire alarms going off at 730 in the morning, which somewhat appeared to be a regular occurrence. I would not recommend this hotel to anyone else. It was fine for a quick one night stay but nothing more than that.
Business response:
Kaleigh, thanks for the feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Do NOT stay here! This hotel was horrible! Not enough staff, no coffee in common areas as stated in the ad, dishes left on the floor outside rooms for too long a period which would attract mice and roaches. Our sheets had the appearance of being slept in, there was no shampoo or coffee maker in the room and piles of dirt on the floors of common areas where it had been swept but picked up. We could not wait to check out! We felt totally ripped off. Reading previous reviews, after the fact, I noticed the response to these bad ... read more
Business response:
A well-maintained room sets up the tone for a good stay, and we apologize this wasn’t your experience. We understand your frustration with regard to having a clean room so your feedback has been taken seriously and it is shared with our housekeeping team to ensure they step up their game and deliver much better services moving forward. Please give us another chance to showcase you our improved side in the near future. Sincerely, Hotel Management
Will never stay again. One of the dirties hotels Will never stay again. One of the dirties hotels I've ever been in. It wasn't blood stains on the carpet bad...but it wasn't far off. I was honestly uncomfortable staying here and considered just getting another hotel.
Business response:
We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Please choose us again so that we can provide you with a much better visit on a future date. Sincerely, Hotel Management
Terrible hotel. Prepaid for a non smoking room upon check in were told non were available. Entire hotel smelled like smoke including elevator and hallways. Dishes and appliances in the hallways. Reservation included breakfast but we're never told but based on the lack of cleanliness would not have eaten there. We checked in late so we excepted, if it was earlier would have walked out. Didn't know you could charge that much for such a dirty room and hotel. Would never recommend this hotel to my worst enemy. If we were not so ... read more
Business response:
Christopher, we are extremely disappointed to have let you down and apologize for what was clearly an unsatisfactory stay. We work hard to provide a clean accommodation and are sorry the smell and the cleanliness issues compromised your experience. Your feedback is shared with our housekeeping team to ensure they are doing everything possible to minimize the impact to our guests. We encourage you to choose us again so we can provide you with a much better stay in the near future. Sincerely, Hotel Management
Worst hotel I've ever been Noise, weird smells, people screaming at each other at night and angry customers at the reception.
Business response:
I apologize for the disappointing stay you had with us. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Dissappointed in the room AND hotels.com A room wasn't available for me when I got there. One had to be cleaned. I needed to cancel a night due to Hurricane Irma and the person from Hotels.com that returned my phone call couldn't hear me and didn't call me back
Business response:
Mathew, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so we can show you the example of our hospitality. Sincerely, General Manager
Not Recomended The hotel is extremely old, the AC did not work properly, the refrigerator and carpet was very dirty. No hangers, coffee pot. Not even any plastic cups. Staff was very friendly and as accommodating as they could be - given what they were working with.
Business response:
Jennifer, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you wi... read more
After arrival we checked the beds for bed bugs. We found a bed bug in one bed. There were hair on the bed sheets. We were not sure if the bed sheet were changed. Kitchen floor was dirty. A stuff gave us another room. In this room, again, there were some hair on the bed sheets. Across the street from the hotel there is a bar (restaurant?) which was quite noisy late at night with people partying outside and running their vehicles loud.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 2,004 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.