This profile has been claimed by the business owner or representative.
Extended Stay America - Baltimore - Glen Burnie
- Hotels
- Glen Burnie, MD
About this business
Location details
104 Chesapeake Center Ct., Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was clean,but floors were dirty. The property had poorly monitored property. There was violence,a woman was dragged out by her boyfriend. There was a old gray haired flasher, and no creamer because it was smashed by customer. The bed have me back pains, and I'm handy cap. The location was great! I would has ask for another room but they were sold out.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Never again! Rooms smelled musty and families were virtually living there. Wouldn't advise it for the overnight or weekend traveler.
Business response:
Sid, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
this was the worst extended stay america i have ever stayed in . i have pictures that i will send to the manager and corporation . . This place is absolutely nasty and dirty along with the bugs . I ended up checking out after the first night and went to pay for someplace else .
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Booked a non smoking room, got put in a smoking room and told nothing else was available. The smell was horrible. All of my clothes were permeated with the smell of cigarettes. Smelled like this for work and when I got home everything got put in the washer immediately. I could barely stand to be in the room. When I checked in the lady told me she was only one of two people working the whole place and she complained of being there 2 hours past her shift.
Business response:
Jake, thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Dissatisfied Overall my experience at this extended stay America in glen burnie was disastrous first they gave my room away that I made a reservation for and paid for without any notification I was on the third floor soon as you step of off the elevator it reeks of cigarette smell in the hall way, the room also smelled of cigarettes they do not offer complimentary breakfast they will supply you with coffee and muffins I believe people also reside at the extended stay there were a couple of shades looking people who I definit... read more
Business response:
Yolanda, it is disappointing to read your comments concerning your visit at our hotel. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Filthy, Dingy and Grubby. One word...gross.
A stranger walked into my room at 11PM The staff was very slow for check-in and there was some language barrier. When I got to my room, I saw there were cigarette burns in the blanket. There were also ants in the bathroom. Around 11:30 PM, a stranger unlocked my door and walked in. Turns out the hotel had double booked my room and gave us both an active keycard for the same room. We had to walk down to get it sorted out. The night staff had more of a language barrier than the check-in staff. They offered no real condolences ... read more
Never again. The room is beyond outdated. There were ants on the stove. The bedding was old and one of the bed spreads had old cigarette holes in it. The bathroom ...the toilet was not cleaned....had to clean it myself. The sink faucet was leaking. In order for you to cook...have coffee you had to call downstairs to have the bought up to your room. Then at 12 am one of the other guests decides to knock on my door wanting to talk....had no idea who this person was. Will never stay there again and would not recommend it.
I am disgusted I rented this hotel looking for a play for my boyfriend, 9 month old baby, and myself to stay for just one night. I was absolutely disgusted and am highly disappointed. When we first arrived and went to check in, no one was there. I stood at the desk for a good while before being acknowledged. When I was checking in, I was told I was in a smoking room. This was not an option online and I was not going to put our child in a smoking room. She put us in a non smoking room, but the entire lounge, stairwells, and h... read more
Frequently asked questions about Extended Stay America - Baltimore - Glen Burnie
How is Extended Stay America - Baltimore - Glen Burnie rated?
Extended Stay America - Baltimore - Glen Burnie has a 3.3 star rating with 1,953 reviews.
When is Extended Stay America - Baltimore - Glen Burnie open?
Extended Stay America - Baltimore - Glen Burnie is open now. It will close tomorrow at 12:00 a.m.