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Extended Stay America - Baltimore - Timonium
- Hotels
- Timonium, MD
About this business
Location details
9704 Beaver Dam Rd., Timonium, MD, 21093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Must Have Better Service. Received horrible service from the front desk upon checking in yesterday. One worker had on a bonnet while working and was unprofessional. Was asked to wait until a few minutes and was not given a reason why I had to wait and a guest after was checked in immediately.
Business response:
Dear Horace, we are very disappointed to read about the issues you encountered. Our priority is always providing thoughtful, attentive service with a commitment to quality; therefore, we apologize for what you experienced. We do not take these concerns lightly and have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We hope you consider giving us a second chance to provide the hospitality you always expect from us. Sincerely, Hotel Management
NOT RECOMMENDED! This hotel was very out dated and dingy. Dark hallways. Our room smelled bad. The hallways smelled bed. Not sound proof. The price was outrageous for the quality of hotel. Several sketchy people staying there.
Business response:
Dear Jennifer, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have ... read more
Not Clean
Business response:
Dear Guest, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Shower did not work. Not even a plastic cup in the bathroom. Was told I had to ask for one. “Hot breakfast” was instant oatmeal and packaged sweets. Coffee but no half and half. I want a refund.
Business response:
Dear Bernadette, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience. We understand your frustration regarding the various issues you described and will ensure that the maintenance and housekeeping will be communicated with your feedback. We do hope to have the opportunity to regain your trust and welco... read more
I would absolutely not stay at this property again
Business response:
Dear Craig, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the disappointment this has caused you. We hope you will give us another chance to provide you with the exceptional service you deserve shortly. Sincerely, Hotel Management
Room not ready at 4pm, no ice machine and grab and go breakfast is hardly breakfast. Not great
Business response:
Dear richard, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Bad experience At this certain location the front desk staff were highly unprofessional. They were nice, however it shouldn’t have been so much playing amongst the staff. The hall way smelled of dingy old wash rags and cigarettes. The guest rooms weren’t clean enough. THEN, on top of that we were woken up by a loud alarm at 3 o’clock a.m. I called down to front desk and was told it was a mistake on their part. The alarm rang throughout the hotel for about 25mins. All and all that was my first and last experience at this loca... read more
Business response:
Dear Bionck, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we c... read more
Bad hotel No cleanliness, the oven did not work, rude staff
Business response:
Milagros, thank you for taking the time to express your feedback regarding your stay with us. We are disappointed to read about the housekeeping and maintenance issues you experienced in your accommodations. We will share your comments with appropriate individuals to make sure we prevent such reoccurrences. We are also sorry for our staff member being rude to you. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope to have the opportunity to make your next stay with us ... read more
Frequently asked questions about Extended Stay America - Baltimore - Timonium
How is Extended Stay America - Baltimore - Timonium rated?
Extended Stay America - Baltimore - Timonium has a 3.4 star rating with 1,502 reviews.
When is Extended Stay America - Baltimore - Timonium open?
Extended Stay America - Baltimore - Timonium is open now. It will close tomorrow at 12:00 a.m.