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Extended Stay America - Bartlesville - Hwy 75
- Hotels
- Bartlesville, OK
About this business
Location details
3812 S.E. Washington Blvd, Bartlesville, OK, 74006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not book here again I had a reservation I stay here every weekend for 2 or 3 nights. The last time I went to check in they refused to check me in saying they couldnt when I had a reservation and a confirmation number. And the lady would not tell me why, I finally called and they said they found evidence of me smoking in my room. I don't smoke, never have and will. I won't be going back. Fairfield inn & suites is so much nicer and cleaner.
Business response:
thanks for your response
Bed bugs
Business response:
Wade, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Location was good
Business response:
Joni, thank you for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management
There were dirty clothes in the closet. Overall just wasn’t very clean. Shower barely trickled. No coffee pot.
Business response:
Cindy, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments regarding the issues you outlined with our maintenance team and make sure the problems are fixed immediately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hot... read more
No lotion, conditioner, body wash, shampoo, no breakfast as advertised. Had to ask for dishes as kitchen was not stocked at all.
Business response:
Christine, thank you for your review. We regret your disappointment with our grab-and-go breakfast not being available during your visit due to current circumstances. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Report of cigarette smoke apparently ignored They said entire building was smoke-free facility when I checked in. At 4am I was awakened by strong cigarette smoke coming from bathroom vent. I turned on my own vent in bathroom to prevent it from coming back into my room, and closed the bathroom door. Then opened the window to air out the room. I also called front desk to report it, and they said they would look into it. It was so strong I could not get back to sleep for a while. Next morning as I checked out, I asked if they f... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Liked dog friendly. Our keys didn't work they put us on second floor no king they changed me to two queen. No information on internet or places that delivered food and back door to the pet area did not work. 3 am walking to elevator and outside was not fun
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Broken showerhead, microwave not working, hairdryer not working. Nothing repaired nor replaced nor accomodated. Room not changed.
Business response:
Joni, thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you experienced with our in-room facilities and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise, but be assured we are taking the necessary steps to prevent this from happening again. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
NO MORE EXTENDED STAY Expecting queen beds, we got full beds. NO BREAKFAST AS ADVERTISED, but they refer you to IHOP which is more money. Rooms not really handicap accessible, AS REQUESTED. Trash not emptied. NO room amenities, cups, tea, pen,note pad, etc
Business response:
Thanks you your review
Frequently asked questions about Extended Stay America - Bartlesville - Hwy 75
How is Extended Stay America - Bartlesville - Hwy 75 rated?
Extended Stay America - Bartlesville - Hwy 75 has a 3.9 star rating with 1,631 reviews.
When is Extended Stay America - Bartlesville - Hwy 75 open?
Extended Stay America - Bartlesville - Hwy 75 is open now. It will close tomorrow at 12:00 a.m.