Extended Stay America - Billings - West End

Business response:

Dear Guest, Thank you for taking the time to share your detailed feedback. We are glad to hear you enjoyed the kitchen area, comfortable beds, and our convenient location. We also appreciate your observations regarding areas that could use updating, including the furniture and appliances. Your comments are valuable and will help guide our ongoing efforts to improve and modernize our facilities for a better guest experience. We are committed to maintaining comfort and quality for all our visitors and look forward to providing... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to know that you found your room clean, enjoyed our amenities, and experienced pleasant service from our staff. Providing a comfortable and welcoming environment for our guests is always our priority, and it is rewarding to hear when we meet those expectations. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering excellent service. We value your choice to stay with us and look... read more

Business response:

Dear Guest, Thank you for sharing your wonderful review. We are pleased to hear that your check-in experience was smooth and that our friendly, helpful staff made your stay enjoyable. It’s great to know the clean room, quiet environment, and convenient morning grab-and-go options added to your comfort. Your appreciation means a lot to our team, and we are committed to maintaining this level of service for every guest. We truly value your feedback and look forward to welcoming you back to Extended Stay America on your next vi... read more

Business response:

Dear Guest, It’s wonderful to know you had a pleasant stay and plan to visit again! We are delighted that our team’s warm hospitality, comfortable rooms, and convenient amenities made your experience enjoyable. Your feedback about the internet connection is appreciated and will help us make further improvements to ensure a smoother experience next time. We are dedicated to creating a relaxing and welcoming environment for every guest, and it’s rewarding to know we succeeded in making your visit memorable. It was our pleasure... read more

Business response:

Dear Guest, We sincerely apologize if our staff’s service did not meet your expectations during your stay. Providing courteous and professional service is one of our top priorities, and we regret that we fell short in your experience. Please be assured that your comments have been shared with our management team for staff training and service standards. We truly appreciate your input, as it helps us improve. We hope you will give us another opportunity to serve you better. Sincerely, Hotel Management