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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were disappointed that there was not a coffee maker in the room. Also there was not an ice machine. The staff at the front desk was very personable.
Business response:
Dear Rosemary,Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with our amenities. Please know that we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
The staff here is amazing has catered to all my needs. Didnt plan on staying as long as i have i had plans on getting an Airbb but decided against it after my experience with this amazing staff...
Business response:
Dear Catina,Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
It was a decent stay.
It was “ok” but it appears to me the Extended Stay appearance is looking more like Motel 6 with cheaper stuff including the bed. I stayed in the chairs dozens of times when working and was totally impressed. Probably been 5-6 years now and I was not impressed. Likely will seek other accommodations next time. Basically went from a 9-10 to a 5-6.
Business response:
Dear Becky, Thank you for your feedback. We're glad to hear you appreciated the chairs during your stay. We strive to provide a comfortable experience, and your comments about the accommodations will be shared with our team for consideration. We hope to have the opportunity to welcome you back and restore your confidence in Extended Stay America.Sincerely,Hotel Management
Clean room. No odors.
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,738 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.