Extended Stay America - Billings - West End

Business response:

Dear David, We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and are shared with the housekeeping team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Apart from this, it is good knowing you had a pleasant time and enjoyed our location. Please give us another opportunity to accommodate you, and we are confident we can replace thi... read more

Business response:

Dear Sheila, We are delighted that we met your expectations. It is a pleasure to know you enjoyed our stay. Our goal is to provide an exceptional stay with attentive service from our incredible staff, and we are glad this was your experience. Your compliments are joyfully shared. Please come back to see us again soon.Sincerely,Hotel Management 

Business response:

Dear Randal, Thank you for your recent stay. It is nice knowing you had a satisfactory stay and were pleased with the pet-friendly facility. Although our location is very convenient, external noise can occasionally be a factor. Please accept our apologies for the noise issues you experienced from outside the hotel. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as restful as possible. Our goal is to provide a clean property and a comfortable suite so you c... read more

Business response:

Dear Carlis, Thank you for your positive feedback! We're delighted to hear that you found the room neat and the atmosphere tranquil. It's great to know that our staff provided you with excellent service. Your satisfaction is our top priority, and we're pleased that your experience met your expectations. We look forward to welcoming you back and providing another wonderful stay at Extended Stay America. Sincerely,Hotel Management