This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff here is amazing has catered to all my needs. Didnt plan on staying as long as i have i had plans on getting an Airbb but decided against it after my experience with this amazing staff...
Business response:
Dear Catina,Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
It was a decent stay.
It was “ok” but it appears to me the Extended Stay appearance is looking more like Motel 6 with cheaper stuff including the bed. I stayed in the chairs dozens of times when working and was totally impressed. Probably been 5-6 years now and I was not impressed. Likely will seek other accommodations next time. Basically went from a 9-10 to a 5-6.
Business response:
Dear Becky, Thank you for your feedback. We're glad to hear you appreciated the chairs during your stay. We strive to provide a comfortable experience, and your comments about the accommodations will be shared with our team for consideration. We hope to have the opportunity to welcome you back and restore your confidence in Extended Stay America.Sincerely,Hotel Management
Clean room. No odors.
Location is very convenient. Room had a slight smoke smell and there was trash/dirt on the floor.
Business response:
Dear David, We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and are shared with the housekeeping team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Apart from this, it is good knowing you had a pleasant time and enjoyed our location. Please give us another opportunity to accommodate you, and we are confident we can replace thi... read more
The young lady at the check in desk was cheerful.
Business response:
Dear Sheila, We are delighted that we met your expectations. It is a pleasure to know you enjoyed our stay. Our goal is to provide an exceptional stay with attentive service from our incredible staff, and we are glad this was your experience. Your compliments are joyfully shared. Please come back to see us again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,727 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.