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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel public area were dirty. Room was ok. Breakfast is packaged muffins and coffee.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Every sink and bath backed up. There was weed reminants on my bed spread. Even the little soap was literally smashed to pieces. We checked in late and the staff didn’t turn on the little furnace thing in our room it was freezing for most of the night because of this. The floors in the lobby and elevator looked like they hadn’t been washed since Christmas. Their continental breakfast is a decanter of coffee and a packaged muffin.
Business response:
Dear Brittany, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We take your feedback seriously and will address this issue with our team so that such oversights are not repeated. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable ... read more
Staff was super unfriendly
Business response:
Dear Trista, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
On Expedia breakfast was listed as free breakfast. When we arrived we inquired as to breakfast in the morning and were advised that it was a grab and go and that they have been having supply problems. So maybe no breakfast. Very disappointed with this!! Didn't see any grab and go bags when we left. So we didn't even inquire. Think you should be a little more descriptive of what kind of breakfast is being provided.
Business response:
Dear Terry, We apologize for the confusion regarding breakfast during your stay. Your feedback is valuable, and we regret any disappointment caused by the lack of clarity regarding our grab-and-go breakfast options. We understand the importance of transparent communication and will work to ensure that our breakfast offerings are accurately described on booking platforms. Please accept our sincerest apologies for any inconvenience you experienced, and we appreciate your understanding. We hope to have the opportunity to provid... read more
No not amazing, room was decent, female desk worker was horrible in morning.
Business response:
Dear Michael, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.