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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Kristina, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our concerned team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
It was over booked it sucked
Business response:
Dear Kari, Thank you for the review. We apologize for any inconvenience caused by the overbooking situation. Your experience is important to us, and we regret falling short of your expectations. We appreciate your understanding and hope you'll consider giving us another chance. Our team is committed to ensuring a more positive experience on your next visit.Sincerely,Hotel Management
First stay that we were not happy We got three texts and calls from them after the first night saying that we were supposed to be checked out and I booked the hotel for two nights. Somebody went in our room, touched all our stuff and threw it in our suitcases without our permission. They said we canceled the stay for the second night and I said no we didn’t. They said that they would comp the second night and never have. I don’t see it on my bank statement. When we went to check out the front desk clerk said just throw your ... read more
Business response:
Dear JoAnn, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to rectify the situation and to ensure such incidents do not happen in the future. Your feedback is crucial, and we take it seriously. If we may be of any further assistance, please reach out to us directly at t... read more
The check-in and checkout process was horrible! The same person did not look me in the eye, did not greet me,Did not give me a receipt. I did not feel safe! The room had an odor of death! The sheets and pillowcases smelled stale and musty! The room was booked for two people. There was one plastic cup, one washcloth, and blood stains on the interior bathroom door and counter.
Business response:
Dear Cheryl, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in and check-out. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our team to ensure we are better prepared to ... read more
I don't have much against the property, except that the pillows were uncomfortable. My complaint is with the manager, and the front desk person.
Business response:
Dear Twila, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we... read more
The hotel staff stole items out of my room and entered the room without my permission. I am missing clothing and other items.
Business response:
Dear Fred, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.