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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was in highway which is inherently noisy but not nearly as noisy as the “air conditioner” (in quotations due to it not working and squealing noises from fan motor). Found overall cleanliness sub-par at best with previous patrons hair in linens and shower…Room had odd smell as well. Cut my stay short and went across town to another reputable hotel that was reasonably affordable on short notice.
Business response:
Dear Robert, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
front desk clerk should get deep training on etiquette and clothes appearance.says fullbreakfast and only get a to-go bag.no drinking cups in room or water for clients.clerk says computer cannot check me in 30 min. early but was able to at 2:57pm long day driving andarrived to that.as a customer iasked to use the bathroom and was told we dont have a public washroom but i was checking in ..no etiquette at all. no way to treat seniors. Will never stay at another.
Business response:
Dear Joe, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.... read more
BYO Ear Plugs! Zero sound insulation between rooms! If the people in the next room are even having a casual conversation, you'll be able to easily hear their voices. If they play music you'd better like what they're playing and not be trying to sleep.
Business response:
Dear James, We're sorry to learn about the noise disturbance you experienced during your stay at our hotel. It is never our intention to disappoint our guests, and we apologize that you were disturbed by noise from neighboring rooms. We will be looking into ways to improve the sound insulation between rooms to ensure that our guests have a more comfortable and restful stay. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
Advertised breakfast but only had muffins
Business response:
Dear Michael, We would like to express our gratitude for choosing our hotel for your stay and sharing your experience. We are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback as we continually strive to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Managem... read more
Hair stuck to walls of shower, bathroom fan that cannot be shut off without turning light off (the noise from the fan was easily 70 decibels), and the mattresses were so old, the bed looked like two canyons. All this could be excusable, but the front desk gal was rude, and said a slur I cannot repeat on here.
Business response:
Dear David, Thank you for choosing to stay with us. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. Cleanliness is a top priority for all our employees, and we do not take this issue lightly. We are reviewing these concerns with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future. Thank you.S... read more
Disappointed When we entered our room there was a horrible odor. The desk clerk sprayed febreeze all over to mask it. We finally discovered a trash bag that had not been dumped. It took several hours with the window open to clear. During the night the bottom sheet came off the bed and we were left sleeping on the mattress cover. Then to top it all off when we tried to take a shower we couldn’t turn on the faucet. We left with no shower and will never stay here again. I will say the front desk help was very nice.
Business response:
Dear Robert, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We are sorry to read about the difficulties you encountered in your room and with the faucet in the bathroom. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure we are well-poised to serve you better ... read more
We got rejected at door stating hotel closed for the night. Please insure I am not charged
Business response:
Dear David, We apologize for the predicament with your reservation and realize you must be frustrated. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you once more, and we hope to see you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.