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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had been up for about 18 hours when I arrived at the hotel at 13:00. I was told very bluntly that the rooms would not be ready until 15:00 and to come back then. REALLY, They couldn't find one room in the hotel that looked very empty to put me in even if it was outside the normal arrival hours. Won't stay there again!
Business response:
Dear Donald, Thank you for sharing your feedback. We apologize for any inconvenience you experienced upon your arrival. We strive to provide prompt service while adhering to check-in times. Your concerns have been noted, and we'll work to ensure a smoother experience in the future. Our aim is to create a comfortable environment for all guests. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management
The lobby and halls were dirty. You hear everything and I could hear people in the parking lot I was on the third floor
Business response:
Dear Karen, Thank you for your feedback. We apologize for your unpleasant experience. Ensuring a clean, comfortable, and peaceful environment is a top priority for us, and we regret that we fell short during your stay. We are actively addressing these concerns to ensure a more pleasant environment. We appreciate your input and hope you'll give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
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Business response:
Dear Kurt, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
Property was overbooked, did not get a room
Business response:
Dear Robert, Thank you for reviewing our hotel. We are sorry for the inconvenience you had. We never intend to disappoint a guest, and your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
In conclusion, my stay at Extended Stay America Suites Billings West End was a disappointment. While the check-in experience with Jason was positive, the numerous issues I encountered during my stay overshadowed any positive aspects. From uncomfortable and unstable beds to the lack of hot water, dirty showers, and a subpar breakfast offering, this hotel failed to meet even the basic standards of comfort and cleanliness. I would not recommend this hotel to anyone seeking a pleasant and hassle-free stay in Billings.
Business response:
Dear Andrew, Thank you for choosing us and sharing your valuable comments. While we were pleased that you recognized the efforts of our attentive associates, we genuinely regret the issues which compromised your overall experience. We have noted all your concerns and will address them accordingly to ensure we continually provide our guests with the high-standard accommodations they deserve. Although your experience is not typical, we have room to improve, and we assure you we will. We hope you will give us the opportunity to... read more
REFUND SHOULD BE IN ORDER!!! Refrigerator was loud and ran all night long! Was in the building for 12 hours and slept 1 1/2 hours!! Upstairs neighbors sounded like they were jumping rope or a trampoline!!! Office staff had to call them! The entire room smelled like curry!! I was a hideous smell!!! Price was double the night before at a much nicer different location!! I would NEVER stay again and would really like a refund!!!
Business response:
Dear James, Thank you for the feedback. First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. However, we understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to r... read more
Bathrooms don’t latch, floor is dirty, and breakfast is far less than we expected when it lists “breakfast provided” Staff was very friendly and kind and helpful, tho!
Business response:
Dear Rachel, Thank you for choosing us and sharing your feedback. We are sorry you had a substandard experience. Our team strives to ensure each guest has a pleasant stay, so we apologize for not delivering. Thank you for pointing this out, as it will help us improve. Your feedback is shared with our housekeeping team to further work on the missed area. Our front desk team has the answer to all your problems. We hope you consider this an isolated incident and, considering our friendly staff, continue staying with us. Sincere... read more
Elevator out???? Elevator not working, only double room available was not n second floor. One of our travelers has incredibly bad knees and climbing stairs was incredibly difficult. Management should have offered two singles on first floor at reduced rate or worked with another propert to assist
Business response:
Dear Jean, We apologize for your inconvenience due to the elevator's temporary issue. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. Moreover, we apologize for the lack of responsiveness from our team and are sorry we could not arrange a more suitable suite for you. While we know this stay did not meet your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Mana... read more
Hotel was filthy shower and toilet were both obviously not cleaned in some time would recommend sleeping in car instead of this dirty property will definitely never ever be back
Business response:
Dear Jerry, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.