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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice & close to the Highway
Business response:
Dear Jerrel, Thank you for choosing Extended Stay America. It is nice to know you had a good stay and found our location, close to the Highway, perfect for your needs. Please return for another lovely experience.Sincerely,Hotel Management
Desk staff had stepped out when we arrived around 8:00 PM. Didn't return for 15-20 minutes. Facility is long in the tooth but clean and quiet. Big plus having a kitchenette in the room.
Business response:
Dear Mark, We appreciate the review and are happy that you had a pleasant time and found the facility clean and quiet. Our top priority is your comfort, so it is nice to know we met your expectations. It is good to know you loved having a kitchen in your room. However, we are sorry for the inconvenience caused by the unavailability of the front desk on your arrival, which made you wait before the check-in. We will pass on your remarks on improvement in this area. Thank you for choosing our brand for your hotel needs. We look... read more
Overall, a decent hotel Very clean room plenty of amenities. The only thing regarding cleanliness's was the hallway needed vacuuming badly. Oddly enough it was the only thing that missed my five star rating. Breakfast was basically bagged oatmeal and coffee. Maybe this is common with extended stay hotels I’m not sure.
Front desk manager Jammie went above and beyond to help with a 3 day stay and the property was comfortable, quiet, and clean.
Business response:
DearZane, Thank you for your positive feedback! We're glad you had a pleasant time. You had some great encounters with our front desk associate, Jammie, and found the location to be clean, comfortable, and quiet. Please return, and we look forward to welcoming you back for another such experience at Extended Stay America.Sincerely,Hotel Management
Walls are thin, so very noisy. I can hear the occupants on the next level walking around, showering and toilet flushing. Made a good night’s sleep difficult Accommodations are adequate, pet friendly. Desk clerk was also doing laundry when I arrived, so she was brusque, probably overworked. Hard to be friendly at that hour when trying to do two things at once.
Business response:
DearGuest, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Our front desk is always there to help you out with anything you need for a comfortable hotel experience but we regret this was not in your case. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,687 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.