This profile has been claimed by the business owner or representative.
Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine for a quick stop We stayed here after leaving Yellowstone. It was just “fine”. Upon check-in the front desk told me that she is glad I got there first because even though I had prepaid for my room, it wasn’t guaranteed- they had 4 guests coming and only 2 rooms left. She tried to put me in a smoking room even though I asked for Non, and then tried to give me a smaller room than what I had reserved. She kept also telling me that I had not pre-paid, I need to pay again. It was really frustrating when you are hot and tired... read more
Business response:
Dear Allison,Thank you for choosing us. We regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the issues so they are attended to carefully in the future. Your input ... read more
although the room had a kitchenette (full sized refrigerator, two burner cook top, microwave and sink, there was nothing other than dish cloth as far as kitchen accessories. No a utensil or pan. Really not much different than the usual room with mini fridge and microwave. It wasn't a big deal, just seemed odd.
Toilet wasn’t cleaned, lots of leftover hairs from previous guests. No coffee. No amenities.
Business response:
Dear Erika, We apologize for the condition of your room and the lack of amenities during your stay. We strive to provide clean rooms and make these amenities available, and it's disappointing to know we fell short. Your feedback is valuable, and we will address these issues with our team to ensure a better experience for future guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Managemen... read more
Nice quiet, clean area. Nice rooms, would stay again
Business response:
Dear Rober, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we can't wait to host you again soon. Sincerely,Hotel Management
Bathroom wall paint is peeling. Not really sure what is happening with the bathtub with pieces of it missing. I’m assuming its paint peeling also.
Business response:
Dear Marieann, Thank you for being our guest and sharing feedback. Although you had a pleasant time, we regret the discomfort caused by the room's condition, which was not fit for your taste. We share your comments to update the condition with the respective teams. We value hearing from our guests, as this lets us improve our guest experience. Please return, and we hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management
Everything was just what I expected. Which is good in my book
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,687 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.