Extended Stay America - Billings - West End

John 

on Expedia

a year ago

Overall, a decent hotel Very clean room plenty of amenities. The only thing regarding cleanliness's was the hallway needed vacuuming badly. Oddly enough it was the only thing that missed my five star rating. Breakfast was basically bagged oatmeal and coffee. Maybe this is common with extended stay hotels I’m not sure. 

Zane 

on Expedia

a year ago

Front desk manager Jammie went above and beyond to help with a 3 day stay and the property was comfortable, quiet, and clean. 

Anonymous 

on Expedia

a year ago

Walls are thin, so very noisy. I can hear the occupants on the next level walking around, showering and toilet flushing. Made a good night’s sleep difficult Accommodations are adequate, pet friendly. Desk clerk was also doing laundry when I arrived, so she was brusque, probably overworked. Hard to be friendly at that hour when trying to do two things at once. 

Allison 

on Expedia

a year ago

Fine for a quick stop We stayed here after leaving Yellowstone. It was just “fine”. Upon check-in the front desk told me that she is glad I got there first because even though I had prepaid for my room, it wasn’t guaranteed- they had 4 guests coming and only 2 rooms left. She tried to put me in a smoking room even though I asked for Non, and then tried to give me a smaller room than what I had reserved. She kept also telling me that I had not pre-paid, I need to pay again. It was really frustrating when you are hot and tired... read more

Warren 

on Expedia

a year ago

although the room had a kitchenette (full sized refrigerator, two burner cook top, microwave and sink, there was nothing other than dish cloth as far as kitchen accessories. No a utensil or pan. Really not much different than the usual room with mini fridge and microwave. It wasn't a big deal, just seemed odd.