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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Think Twice Staff was rude. The kitchen amenities were not available as promised. Tv and cable was terrible. All in all not worth the money.
Business response:
Julie, thank you for your review. We are sorry you didn't experience our staff at their best and regret the inconvenience caused by the television. We have followed up with our appropriate team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Not coming back Arrived and went in to check in. Was told we could not check in because the computers shut down during shift change. We would have to wait. Seemed odd because I stay in a lot of hotels and have had to wait for a room to be ready (no Problem) but to be told the front desk just shuts down during shift change is odd. We went to get our bags and waited as the two girls at the Counter chatted, counted cash, whispered to each other, giggled etc. They did not seem too concerned that more and more people were coming ... read more
Business response:
Steve, thank you for your recent visit and for your feedback. We are very sorry for the less than satisfactory behavior you experienced at our front desk. We will address this with our front office team and take every possible measure to ensure that it does not happen again. We appreciate you bringing this to our attention. Thank you for your business, and we hope you will consider staying with us again so we can provide you with the hospitality that you should have experienced on this visit. Sincerely, Hotel Management
The phone wasnt working during my stay and the issue was never resolved even after telling front desk staff. The wifi also didnt work for the first night
Business response:
Mandeep, we are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. These issues will be addressed with our team to prevent them from occurring again. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Looking to sleep well? You won’t! Close to a loud casino, hard to get a good night sleep.
Business response:
Nicole, thank you for the feedback. We are sorry you had trouble getting a good night's rest. We truly believe that interrupted sleep can easily change a hotel stay from excellent to poor, so we are sorry this happened to you. Our front desk is available 24 hours a day to resolve issues such as this, so we would have been happy to place you in another room had you alerted us. On a positive note, we are happy you liked our location. We hope you will give us another chance to provide you with a peaceful, uninterrupted night's ... read more
7753157418 Reading lamps were both on the same side of the bed.
Business response:
Kenneth, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Extremely Disappointed!!! No coffee No Housekeeping One little bar of soap for shower One little bar of soap for hand washing No guide on television No information of what you are watching on television This is not customer related service at all... I want a refund!!!
Business response:
Thomas, we are disappointed to read we were not able to deliver you with a stellar stay. We offer our sincere apologies for the inconvenience you had. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. Your feedback will help us improve our future guests' experiences going ahead, Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Rude staff and small bed. Rude staff and noisy hotel. Staff wouldn’t answer the phone to take care of party being held in nearby room. Queen size bed was the size of a full. Rooms don’t have coffee pots and front desk person didn’t have time to bring one up. Don’t even bother staying here find another option not worth any price you find.
Business response:
Jen, thank you for taking the time to review your stay. We apologize for the noise you experienced from the other guests of the hotel and for failing to resolve this your total satisfaction. We certainly should have done more, and we'll be working with our staff to make sure we do a better job in the future. Although your experience is not typical, we obviously have room to improve, and we assure you we will. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should alway... read more
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.