Extended Stay America - Billings - West End

Business response:

Dear Erika, We apologize for the condition of your room and the lack of amenities during your stay. We strive to provide clean rooms and make these amenities available, and it's disappointing to know we fell short. Your feedback is valuable, and we will address these issues with our team to ensure a better experience for future guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Managemen... read more

Business response:

Dear Rober, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we can't wait to host you again soon. Sincerely,Hotel Management 

Business response:

Dear Marieann, Thank you for being our guest and sharing feedback. Although you had a pleasant time, we regret the discomfort caused by the room's condition, which was not fit for your taste. We share your comments to update the condition with the respective teams. We value hearing from our guests, as this lets us improve our guest experience. Please return, and we hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Amber, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management 

Business response:

Dear Christopher, Thank you for your review of our hotel. It is nice you had an overall pleasant stay and enjoyed the cleanliness of your suite. However, please accept our deepest apologies for the breakfast experience that you mentioned. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to serve you again at Exte... read more