Extended Stay America - Billings - West End

Business response:

Dear Amber, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management 

Business response:

Dear Christopher, Thank you for your review of our hotel. It is nice you had an overall pleasant stay and enjoyed the cleanliness of your suite. However, please accept our deepest apologies for the breakfast experience that you mentioned. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to serve you again at Exte... read more

Business response:

Dear Guest, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to providing you with another excellent experience on your next visit.Sincerely,Hotel Management 

Business response:

DearChristopher, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. We appreciate you mentioning that we are a pet-friendly hotel for our online guests. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We would love to have you on your upcoming trips and to enjoy more memorable moments at this excellent place. Sincerely,Hotel Manageme... read more