Extended Stay America - Billings - West End

Business response:

Dear Guest, Thank you for posting a review of your stay. We are pleased that we met most of your expectations and that our service met your expectations. However, we are disappointed if we overlooked some housekeeping areas in the hallways. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to a comfortable and memorable stay.Sincerely,Hotel Management 

Business response:

Dear Jacy, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip with our helpful staff. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Jeremy, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. We aim to deliver excellent value at a great price, so it is wonderful to know this was your experience. We are also happy to read how much you liked your spacious, clean room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are glad we could be a part of your visit to the area, and we look forward to welcoming you again soon... read more