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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was fine but the hallway and entrance was disappointing.
They had some issues with the cleaning staff but the clerk was very professional and communicated very well with patrons. She went over and above to make sure we got our room and presentable
Business response:
DearEric, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. However, we are sorry for the cleanliness issues that you mentioned. We would love to have you on your upcoming trips and to enjoy more memorable moments at this excellent place. Sincerely,Hotel Management
Okay for a night Easy to find, close to restaurants, semi clean lobby, clean room and somewhat comfortable.
The staff was very good, but the hallways were dirty.
Business response:
Dear Guest, Thank you for posting a review of your stay. We are pleased that we met most of your expectations and that our service met your expectations. However, we are disappointed if we overlooked some housekeeping areas in the hallways. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to a comfortable and memorable stay.Sincerely,Hotel Management
.
The room had not been vacuumed or dusted. Outside needed garbage picked up. Staff were as friendly, helpful and kind
Business response:
Dear Jacy, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip with our helpful staff. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management
Good for stay when it travels.
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,738 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.