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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had not been vacuumed or dusted. Outside needed garbage picked up. Staff were as friendly, helpful and kind
Business response:
Dear Jacy, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip with our helpful staff. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management
Good for stay when it travels.
For the price it was one of the best hotels I've stayed at and very clean and spacious
Business response:
Dear Jeremy, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. We aim to deliver excellent value at a great price, so it is wonderful to know this was your experience. We are also happy to read how much you liked your spacious, clean room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are glad we could be a part of your visit to the area, and we look forward to welcoming you again soon... read more
Very good
Misleading The location and staff were great but their pictures of the hotel are very misleading. The room needed repairs/updating, did not look like online at all. It also wasn’t the cleanest but by far not the worse. We expected a traditional complimentary breakfast not their come and go of just muffins and instant oatmeal. I think their listing is very misleading over all.
Business response:
Dear Adam, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received and also for appreciating our convenient location. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Only thing when you stay more then one night you have to go get key card every day thats kind of a pain in the ass
Business response:
Dear James, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your remarks about the key card. We will share them with our concerned team for further action. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,687 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.