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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room wasn't clean when I checked in. Only 2 people were working the night I arrived 5/24/24 and they had a total of 18 rooms that needed cleaning. They couldn't find anyone to come in to work. I was able to get into my room by 7:30 pm. Staff was very very nice and explained what was happening. My room was finally clean and bed was very comfortable and room had plenty of hot water. The next day ac workers were there to servce all the units on my floor. Just when I thought things were going to be okay, I got a knock on my d... read more
Business response:
Dear Richard, Thank you for sharing your experience. We regret any inconvenience you encountered during your stay. While we strive to maintain high standards, unforeseen circumstances can arise. We appreciate your patience and understanding as we worked to resolve the issues promptly. It's heartening to hear you found our staff accommodating and the bed comfortable. Your feedback regarding amenities and service will be considered for future improvements. We hope to have the opportunity to welcome you back for a more seamless... read more
The room was fine but the hallway and entrance was disappointing.
They had some issues with the cleaning staff but the clerk was very professional and communicated very well with patrons. She went over and above to make sure we got our room and presentable
Business response:
DearEric, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. However, we are sorry for the cleanliness issues that you mentioned. We would love to have you on your upcoming trips and to enjoy more memorable moments at this excellent place. Sincerely,Hotel Management
Okay for a night Easy to find, close to restaurants, semi clean lobby, clean room and somewhat comfortable.
The staff was very good, but the hallways were dirty.
Business response:
Dear Guest, Thank you for posting a review of your stay. We are pleased that we met most of your expectations and that our service met your expectations. However, we are disappointed if we overlooked some housekeeping areas in the hallways. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to a comfortable and memorable stay.Sincerely,Hotel Management
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Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,687 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.