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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hardly any breakfast provided. When we went to check out, we gave a look around the room to be sure we didn’t leave any items and there was all kinds of trash below one of the beds including a pair of women’s sandals. Room seemed clean otherwise.
Business response:
Dear Travis, We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Moreover, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure... read more
Clean and organized
Well managed,clean and organized
Business response:
Dear Jeffrey, Thank you for sharing your positive experience at Extended Stay America. We're thrilled to hear that you found our hotel clean and organized. Your satisfaction is our priority, and we look forward to providing you with the same excellent service on your future visits.Sincerely,Hotel Management
Check in was easy and the lady at the desk was very nice. The room was nit very clean. Right on the floor they left a dental floss on floor. There was black hair on a pillow and bed. Behind the night stand was trash. Had to move it to plug on charger. Needed a better vacuuming. Did not want to walk bear foot.
Business response:
Dear Susan, Thank you for your feedback. We appreciate your positive remarks about our check-in process and staff. However, we regret any inconvenience caused by the cleanliness issues you encountered. Your observations are important, and we will address them to enhance our services. We apologize for any discomfort and appreciate your understanding. We hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to servin... read more
The staff was kind and helpful. The highway is beside the hotel, so you can hear every big rig driving by.
Business response:
Dear Misty, Thank you for choosing Extended Stay America. We are glad you were pleased with your stay and found our staff great. However, we apologize for not being happy with the noise. Your feedback is important to us, and our front desk team is always available to help you. We have noted your room choice for the next visit, where the noise interaction is minimal. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management
Wonderful
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.