Extended Stay America - Billings - West End

Business response:

Dear Guest, We're thrilled to hear that your stay at Extended Stay America was enjoyable! Providing positive experiences is our priority, and we appreciate your feedback. If there's anything specific that made your stay great or if there's more you'd like to share, please feel free to let us know. Thank you for choosing us, and we look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Jayden, Thank you for sharing your thoughts about your stay at Extended Stay America. We regret any inconvenience caused by the smell during your stay. We take this feedback seriously and actively address it to enhance our guests' experience. Your comfort is our priority, and we appreciate your understanding.Sincerely,Hotel Management 

Business response:

Dear Kelly, Thank you for your positive feedback on the cleanliness of our hotel. We're delighted to hear you had a pleasant experience during your stay at Extended Stay America. Our dedicated team works hard to maintain a high standard of cleanliness, and we appreciate your acknowledgment. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management