Extended Stay America - Boca Raton - Commerce

Business response:

Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Mana... read more

Business response:

Minerva, the situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and hope you will stay with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry your late nights' rest was disturbed by the other guests of the hotel and apologize our staff did not handle the situation appropriately. We are working with our team to see where we fell short so that the problems can be corrected. We hope you will consider giving us a second chance the next time you are in Boca Raton. Sincerely, Hotel Management 

Business response:

Abu, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar visit. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry we missed meeting some of your expectations, and for the issues you encountered. Kindly note, in-room amenities and other articles such as kitchenware are available and complimentary at the front desk. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for your stay with us and for the review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management