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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I did not stay at the hotel. Directions were horrible and I could not get the hotel on the phone through 411 nor the number on my reservation. I WANT MY MONEY BACK!!!! I had to stay at another hotel
Business response:
Thank you for sharing your feedback. We regret knowing you did not make it to our hotel and that we could not accommodate you. Regarding the refund, please feel free to get in touch with us to resolve your queries. It is never our intention to disappoint you in any way, and we hope you will give us a chance to host you in the future. Sincerely, Hotel Management
Horrible hotel, no pool no amenities, very dirty would not recommend to amyone
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Bad experience This hotel is horrible. The area is unsafe there were a lot of weird people hanging outside the rooms. The rooms were dirty with a broken and old furniture. Plus every morning the service people will keep knocking at ur door asking questions and call your room if you don’t answer them!!!!! It was so annoying and discomforting. I wouldn’t recommend it at .
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
No Difficulty checking in at reception but not very personable check-in person. The room was so disappointing. Broken cabinets, Old a/c unit that did not function very well and was VERY noisy. Television was very small. 2 small soap wafers. Microwave was dirty, sink was dirty...with caked on smears and stains. Bathroom was stained.
Business response:
Thank you for taking the time to review our hotel. We are so sorry for the issues you encountered in your room and for the inconvenience it caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Place is a dump not one single thing to do. There aren’t vending machines or a swimming pool or any other amenity
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had faced here. Your feedback has been discussed with the appropriate individuals in an effort to enhance our facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Smoking on the 2nd building was a major problem for me. The entire build and my room reeks of smoke. It was a non-smoking room.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.