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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Roaches everywhere...went to the front desk to as for a fork and knife, they only had a spoon...there’s no way this is a 3.5 stars hotel...
Business response:
Thank you for being our guest. We apologize for not being able to provide you with a clean stay and the lack of kitchenware. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our service and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Rude staff terrible just terrible and not to mention the vending machine took my money without giving me my cookies then the staff accused me of lying how rude so then i say what dont you check your cameras obviously the camera isnt going to lie!!!!
It took two days to get kitchen supplies and one of my rooms had cockroaches hotel staff didn’t seem to care would not recommend for anyone
Business response:
Thank you for reviewing your stay. We are sorry for the lack of amenities you encountered and regret the poor service you received from our associates. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Manag... read more
It’s okay The room was decent for one night over stay. The bathroom light was very dim. And the carpet was very dirty! I had to wait 30 mins to check in because no one was at the desk.
Business response:
Kendra, thank you for staying at our hotel. We are sorry for the inconvenience caused at the time of check-in and regret the maintenance and cleanliness issue you had in your room. We have shared your feedback with the appropriate teams so that we can improve our service and facilities going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Waited 20 minutes before we saw someone to check us in. The non smoking room smelled of smoke.
Business response:
Thank you for sharing your comments. We are sorry for the issue you encountered at the time of check-in and regret your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not again... I stayed at this hotel a few years ago, many times. This time the room was horrible, not sure what happened to this hotel!! Dirty wash cloth over the shower rod, empty soap wrapper on the side of the tub. Toilet wouldn't flush unless I took the lid off. And after I showered walk barefoot to my suitcase to get dressed, and the bottom of my feet were dirty. Very disappointed in that stay. The girl that checked me in was super nice, so I cant complain about that. Regardless, I wont stay here again, and it's a shame... read more
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There was nothing to like. The maintenance of the property is poor. The room, which has a kitchen, did not have coffee maker, toaster, any dish. The closet did not have any hanger.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.