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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I booked a room through expedia an the hotel gave the room to another customer. On top of that acted like it was my fault with an attitude
Business response:
Thank you for making us a part of your travel plans. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. Thank you for your feedback and again, we apologize for the inconvenience. We hope you will be back to see us again soon. Sincerely, Hotel Management
Wasn’t clean like pics... waited 45 mins to check in because of system errors
Business response:
Thank you for choosing our hotel. We apologize for the inconvenience you had at the time of check-in and for not meeting your expectations with our cleanliness. Please be assured that we have discussed your feedback with the respective teams to be more diligent with their efforts moving forward. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
When i come to do the check in, the hotel didnt have any room!
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The front desk gave me a room that was occupied at 11:30 pm. My room had roaches
Business response:
Thank you for being our guest. We apologize for your less than stellar stay and the difficulties you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Horrible hotel I had to cancel my reservation it was horrible... From front lobby, dirty and all the Rooms were dirty even the toilet was clogged the ladie from the front desk had to go and try to fixed.... Horrible Horrible
Business response:
Mildred, a well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Didn’t like anything about the room. Room smelled like smoke, dirty and just overall bad experience
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
View of trash, unreasonable early check in fee. View of trash cans, needs deep cleaning. $25 extra to check in at 2 p.m.! Friendly staff nevertheless.
Business response:
Roger, we are sorry you were unhappy with our hotel policy and truly apologize for the service issue you encountered. We appreciate your feedback and have shared it with the appropriate team members so that we can make our future guests experience a wonderful one. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Jason, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Latanya, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.