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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Carpet was filthy. Cigarette burn holes in the blanket. Kitchen was not supplied with any dishes, utensils etc. no coffee maker
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Terrible and wrong size room It was terrible they were suppose to have a suite available for us we are a family of 6 and we were given a 2 beds and no extra bed or bedding. So I had to go and buy a blow up bed for my kids to sleep on. The hotel also had a bug crawling around and sheets had fine black hairs on the bed as though a animal was on the bed. There was none of the things in room that was suppose to be ther. Not even a glass to drink out of.
Business response:
thank you for reviewing us. We truly apologize for not being able to give you the room of your choice and for the service issue you encountered during your stay. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience. Although our associates receive thorough training, we will re-emphasize on delivering a pleasant experience to all our future guests. We encourage you to try us again the next time you are in this a... read more
Next to the train tracks and gouge pricing We had a family emergency during high season in Delray Beach - this hotel was the only one available and I was still sorry I booked. The prices were raised on Expedia apparently in congestion pricing. They don't clean the rooms - and despite the fact that I had 2 separate reservations wouldn't clean in between the reservations unless we moved out! The train rattles the building, they had no shampoo the first night. AVOID IF POSSIBLE
Business response:
Thank you for your review of our hotel. We're sorry you experienced cleanliness and noise issue during your stay with us. We have taken a note of your feedback and have discussed with our housekeeping team to improve our service level going forward. We would have loved the opportunity to resolve the noise issue while you were here and would have moved you to another room upon request. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Dump Checked in, saw room, asked to check out and have a refund. Moldy bathroom, disgusting dirty carpets, chipped surfaces everywhere, cigarette stains on sink, old 80’s furniture, cabinets, decor, in an unsafe feeling setting adjacent to rr tracks. Room felt like a dark dirty cave. And it was $200.
Business response:
We apologize that your room was not up to par and regret the inconvenience it caused. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Stinking room. Would like a refund.
Business response:
We apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Cheap hotel Needs a thorough cleaning - Saw an ant on kitchen cabinet, phone was filthy, sheets smelled like butane and felt like bed just not clean. On website it mentions breakfast - we found that misleading. Hotels offers coffee and breakfast bars. This is not the hotels fault, but the couple below us got in a huge fight. We eventually called police and they ended up arresting the guy. Again, not the hotels fault. Train right next to hotel and makes it a little loud when going by. Positive thing - manager printed out ... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again. Sincerely, Hotel Management
OOPS! Won't stay here again Right near the train tracks.. Feels like an earthquake when the train rolls by. They don't police the area for cigarette butts and the grounds are an eyesore. For what you get and where it is located,, compared to Motel 6, this place is way overpriced. I don't care to write disparaging comments but this is one time I have to vent. Also didn't feel safe in this place.
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. Your feedback regarding cleanliness is shared with the housekeeping department. Kindly note, we conduct competitive pricing analyses to make sure our fees are in line with other hotels in our area. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Would not recommend this place Horrible smell, 70s decor, not clean, not safe feeling, and very loud train going all hours of the night and whole room and bed shakes every time. Will not stay here again. My collegue was given a key to a room that had someone in it...they wrote down the wrong room number...scary.
Business response:
Sheryl, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your friends. Sincerely, Hotel... read more
Not what I was expecting There is a train that goes past your room almost every twenty minutes. The bedding had burn holes in it. We had the room with two bathrooms, the one had what looked to be blood drops on the side of the tub. The rooms did not have coffee makers nor did the hotel provide any. The breakfast bar had oatmeal only and is if you can find it. Don’t waste $200 a night, you won’t get much sleep unless you are use to train blowing past your room every twenty minutes.
Business response:
We apologize for not living up to expectations during your visit. We regret the noise and cleanliness issues you encountered in your room. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.