This profile has been claimed by the business owner or representative.
Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here!!! The hotel is about 60 feet from a major train track which was in use all night long. This equals NO sleep! The room and furniture were old, and not clean. The air conditioner also aided in getting no sleep as it sounds like a jet engine when coming on. If there were less than a zero rating, I would have given it.
Business response:
John, please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
This hotel was dirty and uncomfortable. We had three rooms booked for three nights and we left as soon as we could get other lodgings. Floors we're we, counters and surfaces were sticky and dirty, bedding had hikes, sheets were old and scratchy, and services were inadequate. One of the worst hotel experiences we have had and we travel often for work and are not very picky, except we do expect cleanliness and services to be available (like internet) as advertised.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room and regret not meeting all of your expectations. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Managemen... read more
Very Bad Whole place is dirty, all corridors stink of smoke, noisy air con units.
Business response:
Robert, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Dirty and a train track is behind your room II had to wait for 40 minutes to get a room because the rude receptionist could not find reservation. I am filling a complain with pictures and video to get my monwy back. I took pictures of the dirty bed sheets. I had to use my towels to cover the bed sheet. A noisy train passes behind your room every hour . I want my money back.
Business response:
Alex, thank you for your feedback. Please accept our apologies for the issues you experienced during your stay. We are taking steps with our housekeeping as well as front desk teams to ensure future guests do not encounter the same issues. For further queries in regard to your problems please reach out our front desk so that we can help you out. We hope you will consider us again so that we can provide you with an improved visit. Sincerely, Hotel Management
Bed Bugs Bed bugs
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Better for lower price There was a chair in the room that had a questionable stain. It should of been cleaned before we checked in. Blood on carpet, was stained all on one side. Not good for the price.
Business response:
Thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while being here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
It was so gross I didn’t even stay the night
Business response:
Kathy, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Terrible Horrible worse experience ever, wouldn't recommend this for no one. Is bad I mean bad.
Business response:
Berto, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Horrible, terrible, The check-in start at 3pm, we arrived at 4 pm and they not have the room I choose ready (cleaning and organizing) They asked me to waiting 30 minutes to be ready . I agree. After 1 hour wating with my 3 kids on my car, i enter again at the office and the attendant ask me for another 30 minutes to wait because they not ready yet. Im supposed to be a party at 5pm and im already late. I still waiting another hour. At 6 pm ,I'm inside to the office again the attendant (name John) not look on me. I ask for the... read more
Business response:
Michel, we are so sorry for the difficulties you had on arrival. We want all our guest to have a pleasant experience with us and it was disturbing to read what you experienced. Your feedback has been discussed with our team members to see what went wrong and ensure such incident are handled more diligently. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.