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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty Front desk girl do not pay attention Refrigerator have Brocken door We have to change room but it was Olmost same.
Business response:
Luda, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
horrible it was horrible the late night front desk clerk who worked there wasn't being helpful at all I prepaid for a reservation and was told they were no more room
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Locked Door and No Receptionist I arrive daily for check shortly after 8pm. The door was locked and th lights were dim. A note on the door instructed those arriving after 11pm to call the number listed! Very displeased and wouldn't reserve this location again!!!
Business response:
Alan, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problem that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistake going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Room smell funny like a smoker room continental breakfast is a joke
Business response:
Antonio, thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Dive We specifically requested a ground floor room. When we arrived for check in they only had 2nd floor rooms. We were traveling with my 86 year old handicapped Mom who is unable to climb stairs. There were no working elevators. I would run far away from this place!
Business response:
Thank you for your review. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Don't stay here Terrible.
Business response:
Nathan, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Stay away from this cheap hotel The hotel is more of a motel. It is not clean and the rooms are dark, musty and wreak of smoke even though they taught themselves as smoke free. At check in, they make you sign a waiver that you will not smoke in the room or there will be a hefty fee; however, the room wreaks already of smoke. Absolutely disgusting. The other guests are pretty shady to say the least and I was a bit concerned for my safety while staying there. I would not suggest this place to anyone unless they absolutely need... read more
Business response:
Cheryl, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Book it only if nothing better is available Poor breakfast, should be illegal to call this breakfast… Didn't clean my room through all my 3 days stay, nor refill the shampoo, which was good for 1 use.
Business response:
Peter, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices. We would like to inform you that our housekeeping service is designed for long-term guests, offering minimal intrusion, and we are happy to offer this to you at a minimal fee. Toiletries are always available at the front desk and are complimentary. Your feedback... read more
Was not comfortable with the room. Felt it too dark. I don't like dark rooms.
Business response:
Sandra, thank you for taking the time to write your review. We certainly apologize for not meeting your expectations with your room and regret any inconvenience it might have caused. I will be sure to share your feedback with my future enhancement team as we plan any changes. Please give us another chance to make it up to you on your next visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,525 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is open now. It will close tomorrow at 12:00 a.m.