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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Não indico Apartamentos com muito mal cheiro.Chegamos na madrugada para sair pela manhã e foi horrível
Business response:
We apologize for the smell you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the odor compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back. Sincerely, Hotel Management
It was very bad experience. I was with my family including two kids (4yr and an infant). The front desk people were not professional at all. We booked a suite room and when we reached there they mentioned they do not have suite that we booked available and instead offered another room which had very foul smell along with smoke. Rooms were very dirty as well. They were very uncooperative. At end we ended up being in car for more than 2 hours talking with orbitz representative that helped us relocate. We are very grateful to t... read more
Business response:
We are sorry we were unable to accommodate you in the room which you booked and for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Sandra, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was helpful and kind rooms were run down bathrooms were moldy.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Isolated hotel area with two separate buildings with room door close to parking lot. Hotel where lobby is felt safer.
Business response:
Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Place wasn't bad but sheets were all ripped up and really old..No biggie
Business response:
Thanks for being our guest. We sincerely apologize for the housekeeping issue you had in your room. Your feedback regarding the bedsheets is shared with the concerned team to be more diligent going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
notified management of damage on checkin nothing Room was trashed by previous desk, tv was damaged other damage
Business response:
David, thanks for being our guest. We sincerely apologize for the issues you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Checked in around 1am. Systems were down for the daily update. Took 45 min to get the keys. When I got them they didn't work.
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.