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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Opened my fridge to find leftover food. Called for an extra pillow and sheet to replace my stained ones that were there the second I walked into the room. Horrible experience overall the only pleasant part was check in.
Business response:
Thanks for being our guest. We sincerely apologize for the housekeeping issue and the inconvenience it caused. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
There was not check in. They called me the hotel was full. Over sold. There were not room for me. Hope you guys did not charged as I had my credit card in the system to hold the room. I was with my wife sick in the way to the hospital to go thru a surgery next day. I explained that to the hotel...the just said we do not have a room for you.
Business response:
Silvio, please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, and we regret we were unsuccessful. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Hotel room was not very clean, room smelled. The AC went out and we had to move to another room which was even worse!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Unpromising staff and hotel The trip was disappointing. I tried to reach front desk multiple times before arriving at hotel, but there was no response. when I picked up the phone outside the lobby, she responded and took a while to open the door. Then her system was giving issues to check me in. I booked a queen bed and she did not inform anything and gave keys. When I opened the room, there were two double beds! For a couple it was difficult to sleep on such a small bed. The front desk lady had told me the next day she will... read more
Business response:
Thank you for staying at our hotel and for taking the time to write a review. Please accept our apologies for failing to provide exceptional service and for not being attentive to all of your needs during your stay. Our goal is to provide memorable experiences by proactively anticipating our guest's needs with a "can do" attitude. It seems we did not live up to our motto, and appropriate measures are being taken to make us more successful at delivering the finest hospitality. Thanks again for sharing your feedback. We hope y... read more
Poor lighting in the room, poor bathroom conditions, and the staff Had poor customer service when we reached out with an issue with the room
Business response:
Maria, thank you for staying with us. Our highest priority is to make sure you receive outstanding accommodations and service, and we are truly sorry we failed to deliver. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Nice hotel .....bad WiFi if that’s important Hotel was descent .....room was nice but a lot of people hanging out on catwalk and stairways......layout of room was good but floor appear to need a cleaning.....worst thing was the WiFi reception in last 3 stays at Extended Stay America has been bad to none ever since they switched internet companies
Business response:
Thank you for alerting us about the poor internet connectivity during your stay, and we apologize for your inconvenience. The issues have been resolved and we have made changes to improve our connectivity for our guests. We hope you will stay with again and give us another opportunity to provide you with the experience you deserve. Sincerely, Hotel Management
Worst service for such this rate !!! Starting from the check-in it was such a nightmare not worth the price choose another hotel please don’t waste your money in this property
Business response:
Melis, thank you for taking the time to review your stay. We never want a guest to leave the hotel with an unfavorable opinion, so we wish we had been given the opportunity to address your concerns before you departed. We hope you will consider giving us another chance to provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Francisco, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Hotel needs to be renovated... Bed uncomfortable, room smells bad, and a lot of broken furniture.
Business response:
Thank you for choosing our hotel. Please accept our apologies for all the difficulties you encountered in your room. We assure you we will address your feedback with our housekeeping team so that they can be more diligent with their work. We also agree there are areas within the hotel which are beginning to show their age, so we will share your observations with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us a chance to redeem ourselves the next time ... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.