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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Terrible! !! Cleanliness was so bad, inside and out. Toilet seat broken, mildew, you can see through thin, stained towels. Phone did not work. We were there 2 nights, no housekeeping, no fresh towels. Expedia listed free breakfast. No such thing.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
I checked in on May 5th around 8pm and I had to check out May 6th. Check in was pleassant and quick. Nice check in staff "Jill" at front desk checked me in. The room was "ehhh" had a musty smell, the sheets and blankets were dirty. I spotted a few baby roaches near the kitchen and in the bathroom area. Had a few noise makers next door their kids were in the hallway screaming and running all morning of May 6th, I called the front desk to ask them please to do something, they told "I dont think we can do much, we will see what... read more
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Not worth the stay Horrible stay. Unclean, not well taken care of. If you can find another location, please do so!
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Roaches!! I reserved several rooms and all of them had roaches. The rooms were out dated and smelled like mildew. I would not book this hotel again
Business response:
Jay, we are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We are confident your experienc... read more
The room stinks of cigarettes The hotel is immaculately clean, unfortunately, my room, and even the small lobby, reek and stink of cigarettes. There are no smoking signs everywhere, but the place smells like an old motel in the middle of nowhere.
Business response:
We apologize for the inconvenience you encountered due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to provide you with a better experience. Sincerely, Hotel Management
Breakfast was beyond cheap. No food. Hotel ran out of soap. Rooms were not serviced. Bed and bedding was uncomfortable. Door keys consistently malfunctioned and staff was unable to provide consistent customer service. Would not recommend or use this hotel ever again.
Business response:
Stephen, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
Room not ready Check in time was suppose to be at 3:00 but a room was not ready until 5:45. Unexceptional!
Business response:
We apologize for the wait time issue you encountered at the time of check-in and regret the inconvenience it caused. We have shared your feedback with the concerned teams to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Train, no towels , no service
Business response:
Jonathan, please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Run down hotel. Needs many repairs. The rooms smell like the cleaner used to mask cigarette smoke. Even though they are supposed to be smoke free.
Business response:
We are sorry for not meeting your expectations with our facilities and for the smoke odor you encountered in your room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.