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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I previously reviewed this hotel and gave it fairly high scores. That review was based on 4 previous stays or 2 to 4 nights. All were on the "lake" side of the hotel. My recent stay was on the second floor of the rte 95 side. The noise from the freeway was constant and disruptive, a din enhanced by the passage of high speed trains. When large trucks sped by on the highway, I could feel vibrations in my room. I slept poorly when I slept at all. The property was understaffed. The person at the front desk tried hard, but was cl... read more
Business response:
We sincerely apologize for the difficulties you encountered during your stay. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, so it has been discussed with appropriate team members in an effort to enhance the quality of our service and facilities going ahead. Please consider giving us a chance to provide you with a better stay. Sincerely, Hotel Management
The place is right next to an active railroad and the place shakes when a train passes. The building I stayed in was dark and dirty and I didn't feel safe coming in or going out at night. The walkway's were filty and cigarette butts were all over the place
Business response:
Joshua, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
They refused to accept cash even though I was able to book on Expedia with the caveat that I could pay upon arrival. They refused to take cash for less than a 7 day stay, I was staying for 2 days. I had to find another hotel at 10pm after a long drive. I'll never consider this ridiculous place. I know it's 2018 but c'mon, it's cash!!!!
Business response:
We are sorry for not being able to accommodate you due to our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in th... read more
Business response:
Pedro, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There was no lotion in the bathroom, not enough soaps to shower with. Only one. and one toliet roll that was already being used. There was no extra one for when i ran out. Instead i used the tissues provided for the nose. Bugs in the hotel room. And was charged 64.28 for no reason and told me it'd take five days to recieve my money back and it was there mistake because i already paid through expedia and there was no need for me to pay again.
Business response:
Nakeytha, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
I check in at the front desk the young registrar gave me the key to my room 221 unpack the truck getting ready to go in and the key didn’t work. We kept trying so after the key didn’t work I went back to the front desk she told me that it should work and that she would come around to our room and open the door. Approximately 30 min to 45min went back to the front desk and she was on her way she couldn’t get the door open she saw the maid and she try to open the door and it wouldn’t. The temperature felt like 100 out side. Sh... read more
Business response:
Monica, thank you for taking the time to review your visit. Please accept our apologies for the inattentive service you received from our staff and for not resolving the issues to your satisfaction. Please be assured that we have discussed your feedback with the entire team to remind them our main goal is to provide outstanding customer care to our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
I asked for an iron, because the one in the room wasn't working and they never brought me one. My room didn't have a coffee maker as advertised.
Business response:
Thank you for evaluating your stay with us. Please accept our apologies for disappointing you with the in-room amenities and for the inconvenience you had due to it. We have shared your feedback with the respective teams in order to improve our service and facilities going forward. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
I booked at 1030 got to the hotel with my dog at 1120 they tell me they are booked. No apology or anything. So I call expedia and they try to get me a new room but because it was now after Midnight, i can not book anywhere. So I'm stuck in my car with my dog with no where to go. Scariest experience ever.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.