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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Not clean enough. Bed bugs in bed. Traveler sustained bed bugs and had to throw away clothes and his suitcase after stay.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
This was for a funeral (FLL) Got in at 2 a.m. Saturday Checked out 11 a.m. Sunday Not a long stay
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not worth the rate. Guestroom not very clean.
Business response:
Thank you for being our guest. We are sorry value for the price fell short of your expectations, and for the cleanliness issues, you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Muito ruim Sujo, muito sujo Havia pago por 5 noites, fiquei uma e fui embora.
Business response:
Thank you for the review of our hotel. Please accept our apologies for the cleanliness issues you experienced while you were here. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
The girl that checked me in was so sweet. The room had hair all over it. The internet sucks. I tried to get dishes that they offer and were out? The shower has no pressure.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Room was dark. Telephone had no cord and wasn’t working. No manager on duty
Business response:
Radha, thank you for reviewing your stay. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be used as a training tool to improve our procedures and provide a better experience to our guests. We understand your frustration and truly appreciate your patience. We hope you will consider returning to our hotel on your next visit to this area so that we can make your next visit a memorable one. Sincerely, Hotel Management
Could not find my reservation. Scan card to open door would not work 2nd day. TV remote did not work. No ice available.
Business response:
Please accept our sincerest apology for the reservation issue you encountered and for the maintenance issues you encountered. We have made a note of your feedback and have shared it with the appropriate team so that we can review and rectify immediately. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We encourage you to try us again in the near future. We are confident you will enjoy ... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.