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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Bugs in our room. Hair in our towels. Stains in the shower and mirrors. Had to buy towels and disinfectant wipes to make our stay more comfortable. Offers a kitchenette with absolutely nothing to cook or eat with. Overall a disgusting hotel. Cheap but you get what you pay for
Business response:
Dear Andrew,Thank you for sharing your experience. We sincerely apologize for the issues you encountered, including cleanliness concerns and the lack of kitchen amenities. This is not the standard we aim to provide, and we deeply regret the discomfort it caused during your stay. Your feedback has been shared with our housekeeping and management teams to address these shortcomings and ensure improvements are made. We truly appreciate your comments as they help us identify areas for growth. We hope you might consider giving us... read more
Bugs in our room. Hair in our towels. Stains in the shower and mirrors. Very dirty. Cheap but you get what you pay for. Not a luxurious stay by any means. No continental breakfast and although the rooms include a kitchenette there is absolutely nothing to cook with. Remote for the TV had no batteries and the phone to the front desk was totally disconnected
Business response:
Dear Meghan,Thank you for sharing your feedback. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay, as well as the lack of kitchen essentials and communication challenges. These shortcomings fall far below our standards, and we regret the inconvenience caused. Your concerns have been shared with our housekeeping and maintenance teams to address these issues promptly and ensure they are resolved for future guests. We appreciate your comments and will use them to make the necess... read more
Run-down room.,tub leaked,tv stand broken ,facing and molding broken,one light did not work
Business response:
Dear Lauren, Thank you for your feedback. We sincerely apologize for the condition of your room and the issues you encountered with the tub, TV stand, and lighting. This is not the experience we aim to provide, and we regret that these maintenance concerns impacted your stay. Please know that your comments have been shared with our team for immediate attention and resolution. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable and enjoyable experience in the future.Sin... read more
I will never stay at an extended stay. From beginning to end it was a terrible experience
Business response:
Dear Michael,Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced during your stay. It's disheartening to hear that your visit did not meet your expectations, and we deeply regret any inconvenience caused. Please know that your concerns are important to us, and we are committed to improving our services based on guest feedback. We genuinely hope you will reconsider staying with us again in the future, and we are dedicated to providing a better experience should you choose to retu... read more
Room was run down. Bathroom had floor peeled up. No breakfast just coffee.
Business response:
Dear Cynthia, Thank you for reviewing our hotel. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide clean and well-maintained rooms for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We value your business and hope to h... read more
Staff was lovely and she tried to help. The suite i had book 10 minutes prior was not available as someone was still in it. The second room they tried to assign to me was not cleaned yet. I wound up in an old, disgusting room with live roaches crawling on the bathroom walls and the tub was old and visibly covered in mildew and large chunks of paint peeled off of it. It should have been resurfaced. I'm asking for a refund.
Business response:
Dear Suzanne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Even it says 7/24 front desk, difficult to find them after 23:00 pm
Business response:
Dear Serhat, Thank you for the feedback about your stay at Extended Stay America. We are happy you had a pleasant stay overall. However, we are sorry to learn about the service concerns during your stay. We appreciate you bringing this to our attention, and we will address it appropriately. Your comments are invaluable to us as we continuously strive to improve. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
The room odors Lamps missing switches TVs not functioning properly Stove Tops in poorest condition I checked out the same night People smoking outside
Business response:
Dear John, We apologize for the unpleasant experience you had during your stay. We understand your concerns regarding the condition of your room and the amenities. We will investigate these issues promptly and take appropriate action to ensure that such incidents do not happen again. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.