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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The stairs smell like a New York City alleyway. They Had insects in their rooms and the bed was broken.
Business response:
Dear Charlie, Thank you for your feedback. It is concerning to hear about the unpleasant conditions you encountered, from the odors to the room's state. Providing a clean and comfortable environment is our priority, and we apologize that this was not reflected during your visit. We are addressing these issues with our team to ensure improvements. We hope to have a chance to provide a better experience next time.Sincerely,Hotel Management
Dated. So so. Dated. Cleaned but grubby corners etc. “Breakfast” meant day old coffee and instant oatmeal cups, that’s it.
Business response:
Dear Guest, We apologize that your experience did not meet expectations. The issues you mentioned, such as the crowded stairwells and cleanliness concerns, are certainly not reflective of our standards. We take your feedback seriously and will address these matters promptly to prevent future occurrences. Your input is invaluable as we strive to improve the quality of our accommodations and services. Thank you for bringing this to our attention.Sincerely,Hotel Management
NOT SATISFIED WITH ROOM I was very disappointed in the room. The appliances were old, the refrigerator was not that clean, a lamp in the living room was old and worked when manually plugged in. The room was facing the highway and was noisy. This is not the first time I stayed in the extended stay at this location, and I was very surprised at the room that I had, but I didn’t want to change the room because it would be a hassle because I had my cat with me and I didn’t feel like packing up and moving. The next time I come and... read more
Business response:
Dear Sherrie, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer s... read more
Probably the worst customer service known to man. AC didnt work and the property manager was rude when informed her. The bathroom reeked of old toilet water, carpet was sticky and the light cover falling off. AVOID THIS PLACE AT ALL COSTS.
Business response:
Dear Justin, Thank you for bringing these matters to our attention. We regret the discomfort and inconvenience you experienced. It is disappointing to hear about the issues with the air conditioning, bathroom, and overall room condition. Please be assured that your feedback will be addressed with our team to prevent such occurrences in the future. We aim to provide a welcoming and pleasant environment for all our guests, and we are sorry we fell short during your stay.Sincerely,Hotel Management
The place os disgusting , they gave me duty bedroom and I need to ask for change .
Business response:
Dear Edilene, We sincerely apologize for the inconvenience you experienced during your stay. Providing clean and comfortable accommodations is our top priority, and we regret that we did not meet your expectations. Your feedback is invaluable, and we will address the cleanliness issues with our housekeeping team to prevent future occurrences. We appreciate your patience and understanding and hope to serve you better in the future.Sincerely,Hotel Management
I don't like the staff
Business response:
Dear Anthony, Thank you for your recent review regarding your stay at our hotel. Please accept our apologies if our staff was not attentive to your needs and for any unsatisfactory service you received during your stay. We have shared your observations with the appropriate parties to ensure this is not repeated. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.