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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Bedbugs came home with me
Business response:
Dear Martin Paul, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The night that I checked in this place, I thought I was at an abandoned place because the front door was covered with spiderweb. The kitchen floor of the room was so durty
Business response:
Dear Raymonde, Thank you for sharing your experience with us. We appreciate your feedback regarding the cleanliness of the entrance and kitchen floor. Guest insights are essential, and we'll use this information to improve our services. We hope the remainder of your stay was enjoyable, and if your future travels bring you back to the area, we look forward to providing an improved experience.Sincerely,Hotel Management
worst hotel ever Roach infested, paint chipping, splitting floor, dusty, it was all gross im glad i never have to go back there again
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations. We've seen your feedback about the needed updates and are discussing it with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping and pest control team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoya... read more
Bugs in my bed. Yuck
Business response:
Dear Frederick, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Also, we have informed our housekeeping and pest control team to review the room for improvement. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management
Roach infested I had to book this room because I was having surgery and it was close to hospital. My bathroom was infested with roaches. Had to keep all my luggage and stuff in my car. Spent 3 nights there. Also, they say pet friendly but charged me $85 for my dog to stay. It was 25 plus tax a night for my dog. Whom is 15 lbs. Do not stay here.
Business response:
Dear Damian, Please accept our apologies for not meeting your expectations and for the inconvenience caused by the mentioned issues. We want to reassure you that we do everything possible to discourage the entrance of the insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room and treat it as a precaution. Furthermore, we are sorry you were unaware of our pet fee policy before your arrival. We will address this issue appropriat... read more
Overpriced and unacceptable (old, unsafe).
Business response:
Dear Tony, Thank you for evaluating your stay. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Additionally, we appreciate your sentiments about pricing and assure you that we take carefully consideration to be competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will consider returning to allow us to provide you with a more enjoyable visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.