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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The bath tub was dirty, trash in kitchen and bathroom was full upon arrival. Bathroom sick was also dirty. No pad on ironing board. Towels were soiled. No toilet paper in bathroom. Breakfast is a lie. Coffee and hot water was cold and that was the entire breakfast
Business response:
Dear Roxanne, Our goal is to provide every guest an exceptional stay; therefore, we are truly sorry this was not your experience. We apologize for the multiple issues you encountered during your visits. Your feedback is valuable, and we will take immediate action to address the various concerns with your room's amenities, cleanliness, and maintenance. Additionally, we regret not meeting your expectations with the breakfast offering. We are committed to improving our services and hope to have the opportunity to provide you wi... read more
Very Disappoint. not Worth it. Everything started out well enough. I check in, the room was clean. The view not great, but i can make do.There are garbage bags out door in serval location. I am in the area for a medical procedure, once I start my prep, I'm not leaving the room until its time to go to the doc next day. I arrived 4. once again the place is clean but the bathroom is not the best, I will make do.. I shower around 4. I go back in later and thier are bugs everywhere. I also lay in the bed, the bed is concaved. The... read more
Business response:
Dear Kevin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Chambre était totalement insalubre, odeur et mouche dans la chambre, petit déjeuner n'est pas vraiment un déjeuner seulement du café...
Business response:
Dear alexandre, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we regret our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can... read more
The staff was pleasant but never leave the front office . The space of our suite was good for a family of four (pull out sofa), king bed and two full baths. The hotel itself is in major need of upkeep. Housekeeping is every 2 weeks. Empty your own trash and if you want clean towels you have to bring your dirty towels to the front desk and you may or may not receive clean ones in place. The pull out mattress was disgusting, stains all over. The window curtains also stained, and gum stuck to the pull out couch. The mothball od... read more
Business response:
Dear KIMBERLY, Thank you for choosing us and for sharing your comments. It is very understandable how these issues with our amenities, service, and cleanliness oversights detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We are committed to addressing these conc... read more
$$$$ Hotel that should be no more than $ Let's start with the good: the staff was great, helpful and friendly. The hotel from the outside looks great, the inside the room was a whole different story. The room and all of the bed linens smelled like cigarette smoke (yes, someone did try to "cover" up the odor, but that doesn't really work). The door to the room is very thin and the room needs a complete update and refresh. The room was pretty dark and dingy with linens that should have been disposed of years ago. The room was ... read more
Business response:
Dear Nancy, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will share these notes appropriately with our team. As you mentioned that you liked our friendly staff, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you o... read more
The doors and room is damaged, broken and old doors , limited supplies, very terrible service!!!! Was racing went there and asked for extra towels no answer, then was told in the morning that they don’t offer extra towels!!! Cupboard door was split in two and hanging, bathroom door is water soaked and falling apart. Very old and run down .
Business response:
Dear Sharima, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Very dated and worn room. Strong smell of disinfectant intended to mask smoke, pet, and musky odors.
Business response:
Dear Scott, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience.Sincerely,Hotel Management
We did the reservation and when we arrive was not rooms available They was overselling and we have to try to find a new hotel at 8 pm
Business response:
Dear Diego, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.