This profile has been claimed by the business owner or representative.
Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Was not clean, boring, not worth money, very low quality, and horrible views
Business response:
Dear Charles, We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we are known for. Thank you again for your valuab... read more
My family and I have stayed at a few Extended Stay locations in the past, so our experience here was unexpected. The bathrooms were disgusting. The pullout sofa was old and dirty. The mattress was all box spring and unusable. When we pulled it back to put on the bedsheet pieces of it were falling off, and it looked so bad we were afraid to even touch the mattress.
Business response:
Dear Terek, Thank you for making us your home away from your home. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. We will address this immediately with our team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserv... read more
Gross room The hotel room was filthy and damp. There was at least 25 fruits flies around. There was stains on the beds sheets and cover. The carpet was never washed, my boyfriend white socks were black at the end of the night.
Business response:
Dear Virginie, Thank you for choosing us and for sharing your comments. We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with ... read more
Horrible habia comida podrida en el microondas mucho mosco cucaracha hormigas solo dos platos y todo lo de la cocina super sucio entiendo que estaba en un hotel dos estrellas y no hayan lujos pero la suciedad y el desagrado de uno estar en esapropiedad tan sucia
Business response:
Dear Jose daniel, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
The first room had a puddle in the bathroom and it smelled like piss but
Business response:
Dear Guest, Thank you for your review. We sincerely apologize for the issues you encountered during your stay. This does not reflect our usual standards, and we regret any discomfort caused. Your feedback is invaluable, and we'll share your comments with our housekeeping team to ensure a more thorough preparation of our suites. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.