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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
We left within five minutes of arriving. This property should not be an option on Expedia.
Business response:
Dear Jessica, We are very sorry for any stress caused to you while with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management
The kitchen cabinets look like some thing from the 1990s. There were no cups forks, silverware, pots and pans or plates to use so make the kitchen area totally useless.
Business response:
Dear Valerian, We appreciate your feedback regarding the kitchen area. We apologize for any inconvenience caused by the outdated cabinets and the lack of essential kitchenware. Your comments are valuable, and we will use them to enhance our offerings. We understand the importance of a well-equipped kitchen for our guests. Your input helps us improve, and we hope you consider staying with us again for a more satisfying experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
Bad Room was dirty and not clean also I never receive items requested needs update this place
Business response:
Dear patrick, We sincerely apologize for the disappointment you experienced during your stay. We deeply regret the cleanliness issues you encountered and the oversight in fulfilling your requested items. Your feedback is invaluable to us as it highlights where we need to refocus our efforts. We are committed to addressing these shortcomings and implementing necessary updates to ensure a more enjoyable experience for our guests. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to w... read more
The room smelled of smoke! The tv was broken!
Business response:
Dear Beth, Thank you for being our guest. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Also, we regret the disappointment with the TV not working, and our technical team will address the issue on a priority basis. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.