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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Quite literally the dirtiest and worst 'hotel' i've ever stayed at. Roadside motels are better and 1/4 the price! Ants in the bathtub, roaches in the master. Carpet damp and an overwhelming smell of chemicals - as if the room smells were so bad they saturated the carpet with something else. The "Grab & Go" breakfast. 2 month EXPIRED bars, they ran out of outmeal. The second day - still nothing. Staff said "their breakfast shipment didn't arrive". There's a costco down the street. The owners clearly show they dont care. Avoid... read more
Business response:
Dear Seth, We deeply regret that your experience at our establishment did not meet your expectations. Your feedback regarding cleanliness, pests, breakfast quality, and staff service is concerning and not reflective of our standards. We apologize for the inconvenience caused and assure you that we are addressing these issues with urgency. Your comments will be shared with our team to ensure improvements are made. We value your input and hope to have the opportunity to regain your trust in the future. Thank you for bringing t... read more
Dose not worth the money.
Business response:
Dear Joy, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
Unpleasant visit Smoke Detector missing, lightbulb dead, broken light fixture, insects, no coffee maker, no: hairdryer/cookware/dishes/utensils, armchair damaged by pets.
Business response:
Dear Guest, Thank you for reviewing your stay at our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Staff was helpful. Room was in disrepair. There was a hole in the bathroom door, fridge was rusty, tub was peeling, drawers could not be opened, no TV remote. Room was overpriced. We were disappointed. I would not recommend Extended Stay to anyone.
Business response:
Dear Timothy, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
I wasn't able to check into my room for over FOUR HOURS. They kept telling me "the room wasn't ready and the people that were in there before left a mess". They wouldn't give me a new room and the when I finally did get to the room one of the bathrooms still had cleaning supplies all over and was still a disgusting mess and completely unusable. It was unbelievably gross and I'm shocked no one has given me ANY sort of apology or compensation.
Business response:
Dear Amanda, We apologize for your room not being ready upon your arrival and for any frustration and inconvenience this caused. It is certainly not the experience we strive to provide our valued guests. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly appreciate your feedback as it helps us improve our services. Once again, we are sorry for the inconvenience caused, and we hope to have the opportunity to welcome you back and provide you with the seamless e... read more
First it started when I arrived they didn't have the room that I had paid for, they put me in another uglier one, I accepted without a problem because I was tired when I first arrived, the bathroom was flooded, and the smell of marijuana was horrible, they moved me to another room, same thing Horrible smell of marijuana and the bathroom was also flooded, the worst hotel I've stayed in in my life, ugly and bad service
Business response:
Dear Ana, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit with not getting the desired room. We always try to accommodate our guest's needs, but sometimes it is not possible. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expect... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.