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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
It was not a good experience , it smell weird too and it’s not clean
Business response:
Dear Madragor, Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. Cleanliness and a pleasant environment are our top priorities, and we sincerely apologize for the lack of cleanliness you encountered. We will address these concerns with our housekeeping team immediately to ensure improvements. Your feedback is invaluable as we strive to enhance our guests' experiences. Please consider giving us another opportunity to provide you with a much-improved stay in the future.S... read more
No privacy and super rude The hotel locks were apparently being changed. The check in person didn’t say anything but the next morning lock changers barged in. Even after we told them to get out they came back 15 mins later and took off the locks leaving the doors unlocked. And then they blamed us for not knowing about lock changes and having an expectation of privacy. They said “this is an extended stay hotel not a Hilton” - just rude and unbelievable!
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Room smelled like marijuana, fire company came to install smoke detector in the room while I was there in the room. Asked for extra checkout- charged for an hour and housekeeping still came to knock on the door before checkout. Inconvenient because of during school studies and zoom meeting on laptop. Should be done when guests are checked out. Bad communication with admin.
Business response:
Dear Christina, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay, especially regarding the odor in your room and the timing of maintenance visits. This falls short of our standards, and we regret any disruption caused to your studies and meetings. We are addressing these issues with our team to ensure better communication and service in the future. Your comments are valuable as we strive to improve our guest experience. We hope you'll consider giving us another... read more
Beds are sunk in like a spoon ac only works on 60 and they have the old card reader on the door that takes multiple trys to open
Business response:
Dear Harrison,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We would like you to allow us to host... read more
To start off, the pull out couch was broken, so you could not put it away. My mother and I could not use the couch at all. Spoke to the manager and he said that he would get maintenance. No one came. One hour later, the front desk agent answered, and she said she had no one and manager left. I had to sit on stool and got a bad backache. Cockroaches everywhere. We killed about 6 and saw 4 others. Feces on wall and toilet in bathroom, and the on light is so dim that you can’t see. The windows are filthy. Train came by about ev... read more
Business response:
Dear Elizabeth, We sincerely apologize for the challenges you faced during your stay. Your feedback on maintenance, cleanliness, and noise disturbances is concerning, and we are committed to a swift resolution. We appreciate your patience and assure you we are dedicated to enhancing our services and facilities. Additionally, we will review and improve our breakfast offerings to better align with expectations. Thank you for bringing these matters to our attention. We value your input and hope to exceed your expectations for y... read more
This place is gross. The first thing I saw when pulling into the parking lot was trash everywhere. There were open bags of trash all throughout the parking lot and right outside the door of the rooms. There was a pile of trash directly outside of my room. There were used feminine pads strewn about the parking lot. I get into the room and it immediately smells like someone had been chain smoking in there. This was supposed to be a non smoking building. I went into the bathroom where there were hair shavings on the counter. Th... read more
Business response:
Dear Serena, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
This particular room fire alarm battery missing lamp no bulbs carpet very dirty and greasy room smell pott and grea very bad I stay few hours because was late I visit the office and let them know I cancel and the condition stuff was not caring about my complaint I ask for cancellation and left sorry for paid for one night
Business response:
Dear Nazih, Thank you for sharing your review. We deeply regret the unsatisfactory conditions you encountered during your brief stay. Your experience falls far below our standards of cleanliness and guest satisfaction. Rest assured, we take your feedback seriously and will promptly address the issues you've highlighted with our maintenance and housekeeping teams. Furthermore, we apologize for any inconvenience caused by the lack of attentiveness from our staff in handling your concerns. Your comfort and satisfaction are of u... read more
This place has syringes by my door. My shoes stuck to the carpet
Business response:
Dear Julie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.