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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Frustrated Sleepy Traveler I arrived around 1:30am and needed a room . I paid the full price. Fine. The cable did not work when I turned on the TV. When I turned on the HVAC; it rattled terribly. Also, when I woke several hours later to shower, I noticed a used towel in the bathroom. It made me question if the room was even cleaned or sanitized at all.
Business response:
Mike, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We do hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Bad place to go I need a reservation to booking.com for a room when I got there they charged me $30 more and put me in a handicap room never go there they didn't even tell me they had changed my room and I was so tired I didn't even think about what they're charging me
Business response:
Becky, thank you for your feedback. We regret any issues you had with your reservation and that you had a less than stellar stay. We will review what went wrong in your instance. When time allows, please reach out to our front desk if you wish to further discuss your concerns related to the charges levied. Please consider a revisit in the future. Sincerely, Hotel Management
Room service threw away my belonging They emptied the refrigerator threw out my food Even threw away or took my unopened food They threw away my razor my tooth brush the tooth paste They didn’t stop there threw away my prescription medications And any clothes that were left in the room Three days before my reservation was over Not one staff member apologized I have nothing good to say about how they handled the situation Poor management I will never stay there again Highly disappointed
Business response:
Thank you for sharing about your recent time with us. We apologize that your experience was less than satisfactory.Rest assured that we take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We regret the inconvenience caused and would like to have another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Disappointed I stepped on glass in my room, someone tried breaking into my room 6 times 3 times in one night. Property did nothing. Trash was left in my room, the room smelled unclean upon walk in, no toilet paper and never got any when i asked either. The hall ways almost constantly wreaked of pot which gave me a headache when id leave.
Business response:
Maela, thank you for sharing your feedback. We regret the instances you described and that your suite was in unacceptable condition. We admit we could have done a better job of preparing your room prior to your arrival. All the concerns you mentioned have been addressed with the housekeeping staff to be more diligent going forward. We hope we have another chance to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Lots of stinky garbage left in the stairwell. Room felt icky and there wasn't any conditioner or lotion available. The staff were poorly dressed and looked like they haven't showered in days. Staff used language too. Breakfast was not as advertised online-just granola bars. No coffee. Overall poor experience.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry you did not experience our staff at their best. We will ensure they are well poised to serve every guest going ahead. Your feedback regarding our breakfast is shared with the appropriate individuals in an effort to deliver better customer experiences in the future. Please revisi... read more
Staff was ok they charge extra for wi fi that actually works even though they advertise it has free
Business response:
Steve, thank you for your review. Although you liked our courteous staff, we are sorry for any issue you had. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to see. We regret the inconvenience caused, and we hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,007 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.