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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So gross not clean at all stunk horribly. Bathroom sink was clogged and disgusting
Business response:
Thank you for letting us know about your concerns. We sincerely apologize for the housekeeping and maintenance issues you had in your suite. We will relay your feedback to the teams involved to ensure provide well-appointed accommodations. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Didn’t have bath towels in the room. Only hand towels.
Business response:
Thank you for taking the time to share your comments. We are sorry for the housekeeping issue in your suite. We will discuss this with our housekeeping associates to be more diligent. We hope to have a future opportunity to host you and redeem ourselves. Sincerely, Hotel Management
The hotel was overbooked and we were turned away and not able to stay. The front desk said that Expedia always overbooks hotels and I will NEVER again be booking through Expedia. Incredibly disappointed and frustrated. Poor, poor service, Expedia.
Business response:
Thank you for sharing your experience at our hotel. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Nothing
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Sub-par I’m honestly surprised there are so many good reviews of this hotel. My experience was not like the other reviews, especially given the pandemic. The front desk receptionist never had a mask on, nor was it ever visible. 90% of the guests I encountered did not either which made me feel pretty uncomfortable. I will say my room was very clean, but there was no coffee maker and no antibacterial soap. It was also pretty loud all night, probably because my room was on the first floor and the window was right next to the pa... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Se reserved early and when we showed up our room was not what I reserved. Took us 15 minutes to figure it out at the desk they confused me for another customer, our room had one less bed and they wanted me to pay extra day even tho we paid up front for our stay and they said it wasn’t paid for. Horrible experience and will not stay there again
Business response:
Thank you for sharing your comments. We are sorry for the disappointing stay you had and regret the reservation issue you encountered upon arrival. We will review this with the front desk team to see what went wrong so this is not repeated in the future. We understand your frustration and hope you will reconsider staying with us the next time you visit this area for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,007 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.