This profile has been claimed by the business owner or representative.
Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no customer service staff not so pleasant to assist. got upset she had to repeat her self in which direction my room was. and had written my room # sloppily and got upset her 5 looked like a 3... wont be staying here if im ever passing through again.
Dissapointed Upon arrival, our techs were greeted with their room not available and were sent to a one bed room. They mentioned that the room was still dirty no clean sheets and it seemed that someone ad just vacated the room.
Business response:
Thank you for reviewing your stay. We apologize for not accommodating your fellow mates with the room of their choice and regret the inconvenience it caused. We are also sorry that their room was not ready upon arrival. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your feedback, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
There was trash under the bed, continental breakfast was granola bars, the staff was friendly enough but will never stay again.
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests’ do not encounter a similar problem. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sinc... read more
No breakfast. One clerk at desk, completely overwhelmed.
Business response:
Thank you for your review. We aresorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are sorry for your disappointment. Your observations will be shared with the appropriate individuals for review and action. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
The staff was very impersonal, not friendly at all. Garbage's in hallway were overflowing and smelled awful. We noticed that the lamp by the beds was not working. Let them know the next morning since we went straight to sleep that night. Lady was very rude and said it's probably unplugged. We checked that we told her. I don't think we will be staying at this place again.
Business response:
We would not only want to apologize for the issues you had with the housekeeping along with the maintenance but also for the service problems you experienced during your stay. Your feedback has been shared with every department involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. Please give us another opportunity to provide you with a better stay on your next visit to our city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.